3/19/2024 1:38:06 AM
By Matt Ross
Was told after spending over 5 grand on furniture that our delivery dates for out of stock pieces would be the 12th and 28th of March. When the 12th comes along, they told me to try back in a week. Then they say that it’s been moved to the end of April and early May. A manager explained to me that they make it very clear that delivery dates may change - It never was made clear or I would have not made this purchase. When I asked how do we make this right, my only options were to wait, or bring what I currently had received back MYSELF and then wait up to 10 business days for my refund for which I paid cash for. No attempt to even try and make the experience less painful. Who does their customer service training? I wouldn’t be nearly as upset if they at least attempted to do something in good faith.
6/3/2023 6:55:09 PM
By Marisa D
Love all my furniture from here
3/17/2024 3:26:18 PM
By Bill Delavergne
Went to buy a leather sofa and love seat and found just what I was looking for. Great price and fast delivery, bought on Thursday and got it that Sunday. I will definitely be back.
3/17/2024 9:37:23 AM
By Grayland Green
3/16/2024 6:46:51 PM
By Brittany
3/16/2024 2:55:43 PM
By Toni Terry
Very respectful and efficiently delivered furniture. Nice salespeople who don't pressure you. Got exactly what I wanted. Comfy queen. Size mattress and box spring.
3/15/2024 6:16:07 PM
By Jennifer Zeno
3/15/2024 6:01:49 PM
By oneydy paz
Since I was at the store until the delivery, it was all very good, I’ll recommend AFW👍👍👍
3/15/2024 5:10:27 PM
By Nydia Smith
Fast delivery and put it together and was gone in like 20mins
3/15/2024 4:38:21 PM
By Bret Jarl
Beautiful yet rugged. Heavy sob. Delivery men were very careful getting in and setup. Those two top jewelry felt lined pull outs would make great Glock access near your bed / with out children or young adults!
3/14/2024 7:54:52 PM
By Dee W.
This is like the 3rd time I have purchased from them and I do not and will not purchase from anyone else. I just love this place! From the time you walk in the door to the time you get your furniture delivered! Great customer service is a must for me and this place delivers!!!
3/14/2024 3:37:58 PM
By Carolyn Gauthier
3/14/2024 2:38:54 PM
By Erika Rochelle
Love the store and service!
3/14/2024 1:03:36 PM
By Leesa Hutcherson
Purchased these two chairs for a new screened in porch on Tuesday And they were delivered before 8 AM on Thursday morning. To very professional young men, arrived and put my chairs in place. Could not be happier .
3/14/2024 12:04:23 AM
By Victor Vega
The best prices, great selection...the best furniture store hands down.
3/13/2024 10:43:02 PM
By Brianne Simpson
3/13/2024 7:14:28 PM
By Jessica Ochoa
3/13/2024 7:07:35 PM
By Elizardo Valdez
3/13/2024 4:09:13 PM
By Locke Brady
3/13/2024 2:36:31 AM
By Taskeen Abbasi
Really good place to buy furniture. The prices are surprisingly good. Plus no pressure sales. Our salesman, Eric, was super helpful. Thanks
3/12/2024 3:40:04 PM
By Barbara Zaidan
3/12/2024 3:49:38 PM
By Catherina D. Lawson
3/12/2024 11:36:27 AM
By Mary
Very very nice place to shop. My salesman Jesse was fantastically great. HE was .knowledgeable ,professional made me feel very comfortable to make this purchase. I was very pleased will be back, I will tell my friends about this place. THANK you so much for making it a great experience to shop here.
3/11/2024 3:58:31 PM
By Maria Suarez
Great furniture for affordable prices. We love it !
3/11/2024 4:09:29 PM
By Michelle
3/11/2024 1:54:58 PM
By William Davis
Friendly and highly recommended!!
3/11/2024 7:31:43 AM
By Angelica Gonzalez
3/10/2024 10:42:15 PM
By J
3/10/2024 6:44:43 PM
By K K
3/10/2024 2:09:43 PM
By Ben W
3/9/2024 8:41:53 PM
By Chris Bravo
3/9/2024 4:52:26 PM
By Brittany Colston
3/9/2024 2:40:20 PM
By Charla Baker
On time delivery and set up. Efficient Crew. Thanks
3/9/2024 2:08:37 PM
By Stephanie Neff
3/8/2024 8:59:15 PM
By Tameka Paul
They were fast and great nice and easy going
3/8/2024 7:23:18 PM
By Jeff Angelo
3/8/2024 7:01:02 PM
By Barbara Cummings
3/8/2024 6:33:52 PM
By Ida Proctor
3/8/2024 5:30:53 PM
By Beth Carroll-Anthony
Although we had to search for " a red shirt (salesperson) , once we found Manny, the customer service was exceptional! I think it took longer for us to decide on a purchase! The cost was reasonable and delivery is prompt! All of my future furnishing needs will start with AFW!
3/8/2024 3:47:26 PM
By Shelia Le Beauf
3/8/2024 3:08:11 PM
By jamie hayslip
I love going to American Furniture . Usually when we shop there we can find someone to help us at the store ..,., this time we had a terrible time finding a sales person to help us .The first sales person was not interested in helping us , then We finally found one sitting at a desk and ask for her help . I found this a little bit out of character for American Furniture .
3/8/2024 3:10:58 AM
By George Goffney
It was a very pleasant experience. The personnel helped
3/7/2024 2:59:21 PM
By James Bowman
Found the couch we wanted and bought it and had it delivered with no damaged by some friendly ppl!
3/7/2024 2:44:33 PM
By Rodney Padgett
3/7/2024 2:51:48 PM
By Jenny Hilton
3/7/2024 3:19:01 AM
By Toshua Roeder
3/6/2024 11:50:42 PM
By Darla Branch
3/6/2024 7:22:46 PM
By Brittney Esquivel
Joseph was the Greatest salesman! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ 10/10 definitely recommend.
3/6/2024 6:52:15 PM
By Des Lag
The delivery team arrived early and unloaded the furniture in a timely manner.
3/6/2024 6:40:28 PM
By Judy Heald
My new patio dining set is nice and perfect on my patio. The sales person was friendly and knowledgeable. The price was great and I’m so happy with my purchase. Delivery was prompt and professional.
3/6/2024 6:09:46 PM
By Lydia eliza garcia
This is our second purchase at this store. We love everything about this place from the store help delivers and prices. Everything is excellent. I’d give it a higher rating if I could.
3/6/2024 2:01:33 PM
By Sherren Gibbs
My new couch is beautiful and it was a great price
3/5/2024 7:51:00 PM
By Alan Caracheo
my item was delivered damage, and I still can't get somebody to get back with me about #Warranty
3/5/2024 6:53:06 PM
By Angela Reader
Great customer service, value for money and great communications.
3/5/2024 3:19:13 PM
By Vanessa Villarreal
The customer service we received was amazing Tall Brian did everything to make sure we had the overall delivery was quick and simple
3/5/2024 2:55:59 PM
By Kimberly Rodriguez
3/5/2024 2:18:41 PM
By Thomas Brooks
3/4/2024 9:48:46 PM
By Destinie Adkins
3/4/2024 7:51:31 PM
By Jan Barnes
Buck, buck, buck…. The best salesman there! Thank you for your guidance, expertise, professionalism and kind overall demeanor. Recommend BUCK 100000%!!!! Thank you Buck for all of your help!!! We appreciate you and will be back to see you soon for more furniture!!!
3/4/2024 5:53:46 PM
By KHADIJAH HASAN
3/4/2024 11:42:12 AM
By James Stallings II
I will never shop at this store again. While the people inside were friendly and welcoming enough, the people on the loading dock were out of communication with their front office, and were parking a rental van where we were instructed to load our purchase.
Everyone out there was oblivious, and when I tried to get the person driving the van to move it (she turned out to be another customer caught up in the mess), they all acted like they were going to jump me or something.
3/3/2024 2:45:46 PM
By Arista Seals
I purchased the sectional I have had my eyes on for quite some time. It was delivered the following week. The delivery guys were very friendly and efficient! They pieced everything just like I wanted! Thank you so much! I will be back in a week for my next purchase!
3/3/2024 1:01:10 AM
By Dan Darnell
3/2/2024 8:11:09 PM
By Teresa Salinas
3/2/2024 6:24:40 PM
By Laci West
3/2/2024 6:24:50 PM
By Merle Garland
Bought a new sofa and love seat. Everyone was wonderful to work with. The delivery men were so nice. A great experience. I will always shop at AFW.
3/2/2024 3:46:07 PM
By Gerardo Gonzalez
3/2/2024 3:02:27 PM
By janice paskey
3/2/2024 3:03:30 AM
By Matt Dockall
3/2/2024 1:18:23 AM
By David Joslin
Very good prices, the best
3/1/2024 5:02:34 PM
By Karen Woods
Great place to find furniture! Prices are reasonable. Sales people are not pushy and give you space.
3/1/2024 4:37:43 PM
By holly kressley
This is not our first purchase with AFW and it won’t be our last. The salesman are kind at the store and the platinum delivery service they offer is worth the affordable price. We did purchase some less expensive couches three years ago and it was time to upgrade. We are very happy with our purchase and highly recommend AFW for their customer service and products offered.
3/1/2024 4:20:39 PM
By Jeni Salinas
3/1/2024 2:23:25 PM
By Rosalie Goff
Love my new furniture. Great prices and products! Just finished furnishing my house with AFW.
2/29/2024 5:28:47 PM
By Rey Fonseca
2/29/2024 5:13:53 PM
By Beck O
Salesman Jesse was very attentive and knowledgeable. He gave detailed explanations, answered all my questions, showed me quotes, and helped me make my final purchase. I highly appreciate how personable and patient he was!
Furniture arrived ahead of time, in good condition, and workers were friendly and professional.
Overall, I am very satisfied.
2/29/2024 3:14:47 PM
By kim stiefel
Furniture was delivered promptly which phone calls letting us know they were coming and what time they would be here. The guys that delivered the furniture were nice and worked quickly. Great job!
2/29/2024 2:05:44 PM
By Daniel Kauffman
2/29/2024 1:49:23 AM
By Maria Sosa
MY NEW COUCHES ARE AMAZING!!! The guys who came dropped it off were so nice and careful with everything! I really didn’t get their names but they definitely do deserve to be noticed for their hard work !
2/28/2024 6:47:43 PM
By Cierra Harris
2/28/2024 6:14:32 PM
By Sally Harris
We knew what we wanted everyone in the store was so nice and helpful. If I need anything else I would come there. Thank you
2/28/2024 4:30:24 PM
By Elizabeth Rodriguez
The delivery guys were super friendly and on time when the trackers said they would be here also they were very funny I just feel bad that they had to climb 3 stories but they didn’t mind at all
2/28/2024 3:22:25 PM
By Debbie Mellen
The delivery was quick and any. The 2 employees were very respectful and took extra care in making sure my floors were not scratched while moving the furniture in.
2/28/2024 2:37:48 PM
By Eloy Ochoa
2/27/2024 7:30:05 PM
By Kylie Baumbach
2/27/2024 6:10:35 PM
By Ps Moir
Timely, efficient, good pricing. I do recommend.
2/27/2024 5:24:10 PM
By Amber C
You think you've lucked out until about 6 months later. All the reviews are right after getting your furniture. I get it. Salespeople are awesome. Delivery is fast (they've messed up assembling 2 beds for me now though-2 separate purchases).
I bought something before and thought it was pretty good quality so I decided to come back to get a bedroom set and a breakfast nook.
Not only if the financing outrageous. I think you can go to higher end furniture places and pay SIGNIFICANTLY less a month. I have a high credit score and my monthly payment is $200 for $3500 worth of purchases.
My bedframe literally split in half. When I go to file a claim, I was given such a hard time. I was gaslit and was told I broke the bed on purpose.
Not only that, they say you'll get a response in 48-72 hours. It took a month and more calls for me to get a response. An entire month.
They finally agreed to honor the warranty. I had to throw a fit (I was still kind about it). I bring it and the guys instantly see a big bubble in the wood that had to be from manufacturing and tell me there's no way to avoid the bed breaking with that knot/bubble.
Today, my table bench chipped. They've also added over $1k in interest and I've had the furniture for less than 10 months. So, I'm guessing it was 9 months special financing? I don't mind interest... But man, this furniture is cheap particular board. I regret my entire purchase.
I once bought a kitchen table from Ashley for $800, solid wood. Sat 6. I sold it for $200 10 years later. No dents/scratches. My poor kitchen table now is so porous. It looks awful.
Shop around. I think I was being impulsive, really wanting that breakfast nook and got sidetracked by the bright lights and attractive prices with wanting to spend very little at the time. If you have no money down, every other place will probably finance you for a better rate and monthly payment.
2/27/2024 4:38:28 PM
By Esther Martinez
Great price exceptional quality!!
And the delivery was fast and very professional
2/27/2024 3:17:25 PM
By Matthew Clapp
2/27/2024 2:55:02 PM
By Zin De
Always and with every purchase I find excellent service good products and delivery on schedule
2/27/2024 2:36:34 PM
By M D S
2/27/2024 2:17:35 PM
By Brandon Swanson
2/24/2024 8:13:41 PM
By Krystal Eagle
The sales associate Jose was amazing! Overall great experience
2/24/2024 6:00:41 PM
By Carina Rodriquez
Very friendly and very fast putting everything together👍😊
2/24/2024 3:07:24 PM
By Colton Trappe
Everytime I've been there, the experience has been phenomenal. Cannot recommend enough.
2/23/2024 6:46:13 PM
By Sharon Jetton
Excellent value. Excellent service. Prompt delivery. Great delivery team. Very professional. Love the no pressure sales.
2/23/2024 5:43:25 PM
By Melissa martinez
Everyone on the SHOWFLOOR was kind and helpful we were able to find exactly what we were looking for at a great price. Then the delivery guys were awesome and efficient.
2/23/2024 4:14:09 PM
By Chris
2/23/2024 4:12:03 PM
By Susi
AFW consistently offers great value and the kind of customer service that is uncommon these days. Thanks again!
2/23/2024 2:05:46 PM
By Valentine Lopez
The guy were good.