Store Hours
| Monday | 10:00 AM - 10:00 PM |
|---|---|
| Tuesday | 10:00 AM - 10:00 PM |
| Wednesday | 10:00 AM - 10:00 PM |
| Thursday | 10:00 AM - 10:00 PM |
| Friday | 10:00 AM - 10:00 PM |
| Saturday | 10:00 AM - 10:00 PM |
| Sunday | 10:00 AM - 10:00 PM |
Tuesday, 12/31:
10:00 AM - 8:00 PM
Store Location
About This Store
American Furniture Warehouse Katy, TX
The largest furniture store in the West is now open in Katy, Texas!
Store Reviews
(100 reviews)
12/28/2024 4:30:23 PM
I purchased a sofa for my new unit on line Navy Federal bank btw received confirmation of purchase to only be advised they cancelled order due to card decline so once I received the email later I contacted bank to only be advised it was declined which I knew the funds were there but they kicked it back to only have to wait now on my money for additional 6day to return.Bottom line there was no real communication to why .it was very disappointing So lack of communication is why I can’t support or shop at this furniture store.I paid more at a more prestigious store Star ⭐️ furniture and had no issues and made me feel like they wanted my business.
12/26/2024 4:07:03 PM
Great prices and Great Service
12/25/2024 9:59:01 PM
12/25/2024 2:06:03 PM
12/22/2024 9:51:48 PM
12/22/2024 5:58:45 PM
Excellent Customer service from JT!!! He was helpful, patient, and knowledgeable!!! We will back for sure!
12/22/2024 5:52:11 PM
Huge waste of time, won’t sell floor model, not in stock for weeks or months.
12/22/2024 12:47:13 AM
This was our first time here and I will DEFINITELY be back!! Our sales agent JT made the process fast, smooth and easy!! We were able to get two sets of bunk beds at such an affordable price!!! Thank you so much for your amazing service JT and I highly recommend this establishment!!!
12/21/2024 2:39:17 PM
I gave one star because of the seller, they have bad service to the customer. You ask to talk to a manager and they don’t provide service for you so you can solve your problem. The one that makes the delivery has a very bad attitude when he calls you. He lies when he makes a report, he says he calls you a bunch of times but he doesn’t, I explain ed to him that there was an error they never called me and they were calling another number which I told the seller to remove and the delivery even like that doesn’t accept leaving me my purchases. I’m looking for a way to contact the general manager so the owner knows the treatment the clients are receiving from customer service, especially, from someone named rosi that possibly dint even give me her real name because I said I was going to report her. The products say that they’ve been inspected and even then the products come damaged by the manufacturer, they’re doing a very bad job I tell them that if they don’t help me solve my problem I am going to return my purchase of almost 4,000 dollars, and they say they don’t care. A manager should never do that, this experience happened to me Tuesday December 17, 2024
12/20/2024 7:58:44 PM
The furniture is nice and for the price
12/19/2024 5:46:54 PM
Great place to buy furniture, especially if you’re on a budget. Their prices really do beat Amazon and wayfair, and so does their quality. This place has the best deals, period. You can buy in store or online. They also deliver. I had my couch delivered and they arrived on time and it was super quick. Pickup was also very smooth. I definitely recommend this place.
12/11/2024 9:37:36 PM
JT was very helpful and knew the inventory of his store. He demonstrated thorough understanding of the products I was interested in. He was polite, professional, and friendly. He made my shopping experience positive.
12/9/2024 12:59:57 AM
Mr. J. T, was exceptional! Fantastic customer service, I will buy more furniture with his help!
12/7/2024 7:00:36 PM
JT at the Katy location was great to work with. He asked me questions and immediately got the vision and mission. He was a great help finding what I was looking for. He made the whole process quick, fun, and easy.
12/7/2024 2:38:26 AM
JT at the Katy, Texas location is a fantastic showroom person. He is friendly, helpful, very knowledgeable and a great asset to AFW. My wife and I purchased bedroom furniture today at AFW.
12/3/2024 3:59:32 AM
12/3/2024 12:50:59 AM
I recently had the pleasure of working with JT at American Furniture in Katy, and I couldn't be happier with the experience. JT was fantastic in every aspect - his communication was clear and timely, and he was incredibly helpful throughout the entire process. He made sure all my questions were answered and went above and beyond to ensure I found exactly what I needed. I highly recommend JT for anyone looking for excellent service and a smooth shopping experience!
12/1/2024 12:50:38 AM
I had an outstanding experience shopping at American Furniture Warehouse, and I can't recommend Jimmy Tran enough! From the moment I walked in, Jimmy was attentive, friendly, and incredibly knowledgeable about the furniture options. He took the time to understand my needs and helped me find the perfect pieces for my home. His customer service was top-notch, making the entire process smooth and enjoyable. Jimmy’s patience and genuine care made me feel confident in my purchases. If you're looking for a great shopping experience, be sure to ask for Jimmy Tran – he's the best!
11/30/2024 10:28:31 PM
JT at Katy location has been the best and coolest salesperson I’ve ever dealt with! He was so helpful and knowledgeable and we were able to get every item on our list at a very reasonable price. He made the process actually easy and enjoyable. Will definitely recommend and return! He’s my new brother from another mother 🤣
11/30/2024 9:51:33 PM
11/30/2024 5:51:33 PM
JT was amazing! He helped us on two different visits and was awesome!!
11/30/2024 3:05:54 PM
Great service, nice furniture, less expensive than other places, Stan was very helpful
11/29/2024 12:51:52 PM
I loved the low price I paid for a leather living room set. But the real deal was getting it home on the back of my son's truck. It was packed so tight for the 200 miles trip home. I would like to thanks the packing guys for doing a great job.
11/28/2024 7:39:41 PM
Great experience shopping there with JT! He was very helpful and professional. Delivery was quick and smooth as well!
11/28/2024 5:47:42 PM
11/28/2024 12:23:46 AM
We purchased a power dual reclining sofa, and picked it up a week later. They were very helpful both times we were in the store, and the prices are incredible. If you have to move it yourself, I recommend renting one of their vans (if one's available). The sofa is terrific. It doesn't get used a ton, but it looks sharp, works great, and was a fraction of the cost we expected to pay. Their entire staff is really helpful and courteous, from the moment you walk in to the people renting you the van and the people loading it for you. They've earned the 5 star rating.
11/27/2024 3:02:44 AM
Purchased a sofa and it only last 11 months before complexly falling apart and deteriorating. Completely disappointed
11/25/2024 4:07:31 AM
Zee was super helpful, this man deserves a raise. My wife and I were able to get the perfect dining table for our home thanks to his help!
11/24/2024 11:48:28 PM
Literally cheap for cheap furniture. Horrible customer service. Fighting with me over a 100 ottoman that is damaged after 30 days and I noticed it…I will never be back and will never allow anyone I know to buy such poor quality. What a joke…and by the way- sales guy couldn’t point out but two items in the entire showroom that were real wood….its worse than IKEA manufactured particle board.
11/24/2024 4:36:25 AM
JT was fantastic in his customer service. He was knowledgeable, quick, respectful and friendly.
11/23/2024 9:35:07 PM
I purchased a couch and was quite pleased with the price and delivery, but the in-store sales process was disappointing. I entered the store knowing exactly what I wanted and browsed independently to find the item that suited my needs. Unfortunately, no salesperson approached me, and several seemed to avoid me when I attempted to engage them. Ultimately, I had to corner a salesperson to insist on service before he agreed to process my order. Once the order was placed, the subsequent steps were handled smoothly. It's worth mentioning that this occurred on a Wednesday morning when the store was not busy.
11/22/2024 2:07:25 AM
JT @ Katy location took care of us.
11/22/2024 1:52:05 AM
The experience I had today was amazing. I was in the Katy AFW and I had amazing help from JT at Katy. He was professional and I will be back next month for more furniture and definitely will ask for JT. He’s the best. I would definitely recommend my friends and family to AFW and to refer them to JT thanks again JT
11/21/2024 12:26:18 AM
Was gonna head that way but way over priced
11/19/2024 11:12:33 PM
Truly disappointed with my experience today purchasing at American Furniture. I came to buy a cocktail table, which had a false advertisement of “ALWAYS THE LOWEST PRICE ANYWHERE”. The same exact table was available at Kassa Mall Furniture for a cheaper price. I tried to do a price match with the person at the front desk and after getting back with his manager I was told that I am not able to get the same price match, not sure why. Most furniture always do price matches, but I guess this store is too good at false advertisement.
11/19/2024 8:20:40 PM
Great quality, selection, and service. Will be shopping here for future purchases.
11/19/2024 7:10:00 PM
Love this place
11/18/2024 7:32:00 PM
We got our sectional sofa from here and the price is so worth it. Jimmy Tran is the best he has been very helpful so we definitely coming back to finish furnishing our new house from here. Definitely recommend 💯
11/17/2024 1:31:16 PM
11/16/2024 7:43:51 AM
11/16/2024 1:01:37 AM
Easy to shop at own pace. JT was quick and helpful.
11/15/2024 11:35:55 PM
JT @THE KATY STORE WAS EXCELLENT! I JUST MOVED TO TEXAS FROM PENNSYLVANIA DUE TO MY SON NEEDING A HEART TRANSPLANT. I TOLD JT HOW MUCH I HAD TO SPEND AND HELPED THROUGH THE ENTIRE STORE AND I AM SO HAPPY WITH EVERYTHING! HE IS PATIENT, UNDERSTANDING AND HELPFUL. I WILL CERTAINLY SEE YOU AGAIN. MY KIDS ALSO WANTED ME TO THANK YOU FOR HELPING US FILL OUR HOUSE. WE HAD ONE TO GET HERE JUST ABOUT NOTHING ON A 35 HOUR DRIVE. MAY GOD BLESS YOU. AS SOON AS I CAN GET SOME MORE MONEY I HOPE TO SEE YOU AGAIN TO GET SOME BEDS. MAY GOD CONTINUE TO BLESS YOU JT. I WILL CERTAINLY ALWAYS HAVE YOU IN MY PRAYERS.
11/13/2024 7:06:47 PM
We absolutely enjoyed our visit and spent hours searching for the right living room set. When we were ready our sales associate Alex was very informative with what we were purchasing. The delivery team was courteous and professional. We highly recommend AFW and cant wait for future purchases.
11/12/2024 1:12:38 AM
Jt is the best in assisting us.
11/11/2024 1:20:04 AM
Visited the Katy location about two or three months ago & was assisted by JT. I went back this weekend & he remember my family & I. He’s the best of the best. Closed the deal quickly. I would recommended asking for him when visiting the Katy location. He will make sure you are taken care of!
11/10/2024 6:10:55 PM
I recently financed a couch using Klarna through American Furniture’s online store. The checkout process seemed smooth, and I was glad to see Klarna would allow me to pay in installments. The only stated requirements for pickup were to bring my ID and the credit card used for the order. Since I paid with a digital card issued by Klarna, I thought I was well-prepared (I had with me all the info of the card)
Today, I went to pick up my couch. However, the experience was frustrating and disappointing. The staff member at the pickup desk, Isaih, showed a lack of professionalism and seemed uninterested in helping. When I presented my ID and explained I had used a digital card, he refused to release the couch, insisting that I needed a physical card—even though I showed him the card details in my Klarna app.
I asked to speak with a manager, but Isaih’s response was dismissive, saying, “He will tell you the same thing I just did.” When the manager arrived, he confirmed that policy without any effort to understand my situation or offer a solution. The website makes no mention of needing a physical card, which left me feeling blindsided.
To add to the frustration, I had rented a truck for the pickup, costing me $50, and had taken a day off from work, which feels completely wasted. This experience not only cost me time and money but left me feeling disappointed and dismissed. It’s disheartening to see such apathy and a lack of empathy from their pickup department staff, especially when I had followed all the guidelines provided.
11/9/2024 1:04:12 AM
Seems like they do have good price but quality isn’t really the best. It’s hit or a miss.
11/8/2024 12:07:35 AM
Would have given them zero stars if I had the option. I usually don’t leave any reviews whatsoever but they really didn’t even deserve one star. Horrible customer service, had to wait over two months to receive my purchase. Was mislead multiple times. Then told that the salesman forgot a piece on our original order and tried to charge me $100 extra when the order finally came in. Then when I came to pick up it took over an hour for them to load up. We were really let down, especially on the customer service.
11/5/2024 12:26:56 AM
Patrick Hurd helped us along the process! we finally get what we want and are very satisfied. Patrick is very patient, careful and be respectful. He double checked our pieces and make sure everything is good. we appreciate him!
11/4/2024 10:16:29 PM
Great sales agents and even better quality.
11/3/2024 8:17:57 PM
Price ranges for any budget. They got the expensive stuff and affordable as well. They load it in your car and don't pressure you to buy. What is not to like? They also don't tell you kiddos not to try the furniture. You can sit on all of it.
11/2/2024 6:45:04 PM
11/2/2024 4:31:29 PM
Great Service by Salesman JT in Katy Store👍. Very Helpful and Knowledgeable! An extra mile service!!!
11/2/2024 12:23:42 PM
The BEST furniture shopping experience. Sales staff are very friendly, knowledgeable, and understanding of what you are looking for.
10/31/2024 11:34:24 PM
JT is the man! Made the whole process easy.
From being greeted and assisted by JT, to friendly delivery checkout by Kat. We found everything we needed in one trip and got it delivered quickly.
Thank you JT and AFW
10/31/2024 10:29:54 PM
JT was so kind, he treated us so good, we even got chance to talk about puertorican music, he is a great sales man, he explained everything details by details. Even he gave us tips to accommodate our room so that it looked very beautiful. He treated us like we were his family, we love him and we will go back just for him.
10/30/2024 4:01:45 AM
Went to AFW KATY this week... Stanley was a great sales man, he was not pushy, he was very knowledgable and great team member of AFW!
10/29/2024 3:15:32 AM
Always find great deals every time I have been there. Bought some stuff today for a client and JT at the Katy location was super helpful in finding just what I was looking for!
10/28/2024 1:37:59 AM
Hermosos muebles
10/27/2024 12:10:51 AM
My brother-in-law and I both purchased similar electric recliner sofas from American Furniture at a premium price on the same day. The sofas initially worked well, but just a few days before his warranty expired, my brother-in-law’s sofa had a broken wooden support bar. Unfortunately, American Furniture refused to cover the repair, stating that the broken wood bar was not included in the warranty, so he had to pay $270 for the repair.
Our sofa lasted about a month longer but is now also out of warranty. These sofas were very lightly used—probably only around 50 days throughout the year, and exclusively by 2 members. Curious, I decided to inspect the wood bar myself, and upon removing the staples, I found that the wood quality seemed insufficient and prone to breakage. Given this experience, I would not recommend purchasing sofas from American Furniture. Please see the attached picture for reference.
10/25/2024 7:10:39 PM
Isang kaibigan ang nag-recommend ng American Furniture para sa lahat pangangailangan namin sa bahay... at tama nga sila maraming pagpipilian dito. At si JT@Katy ay napala-accommodating and pasensyoso sa lahat ng mga tanong namin. Magandang mag-furniture shop dito.. 2 thumbs up JT at maraming salamat!
10/25/2024 6:32:03 PM
James Peng helped my family and I find a new sectional couch! He was attentive and answered all of our many questions. American furniture warehouse has great prices. If you are stopping in to buy furniture ask for James!
10/24/2024 9:35:28 PM
I am in love with my new couch and loveseat! JT at the Katy location was the best! He was patient and kind. He took his time to ensure I was satisfied with my purchase! Thanks JT!
10/24/2024 12:15:46 AM
Shopping in the store and making a purchase was so fun and easy. We purchased a bed frame and sofa with electric reclining seats. My husband and I left super excited. This would be a 5 star rating if it weren’t for the delivery. The delivery arrived at my home. The delivery guys told my husband that they didn’t know where one of our power cords for our couch was. They complained that this was the issue with driving someone else truck (???). Only one side of our couch (which also had seat massagers, heaters and lights, and wireless charging pads which all required the cord) was working. Later they called back and said they found it in the back of their truck but we could either go pick it up at the Katy store or League City store both of which would be very far for us. We drove about an hour and 20 mins to go get the cord. I voiced that I was upset about this and explained what happened to the guy at the customer service desk. In front of me, he stops a manager (Laquita) gives her a brief summary and asks her what to do. Without even making eye contact with me, she says “$20 dollar gas credit” and walks off. As someone who just spent thousands in their store I expected at least an apology or an opportunity to explain what happened. I feel blessed to have a couch and bed so I took the credit but be careful if you’re getting your order delivered!
10/23/2024 10:18:27 AM
10/23/2024 2:59:19 AM
Stanley was helpful and later when he realised he had given me misinformation about something, rang straight away,to see if I wanted to change my order. Happy with the service
10/21/2024 9:50:25 PM
Shout out to JT been working in Houston for years and he gave me quality service & advise I really needed ! I’m a guy and looking for furniture and accessories can be a little frustrating but he was patient & very observant and a great listener ! This store has gained a life long shopper
10/21/2024 8:56:30 PM
I KID YOU NOT STOP LOOKING !! If you’re looking for furniture in Houston this is your ONE STOP SHOP!! I spent 3 hours in this store and got everything I need plus more all to JT the sales guy ! He was so smarty Defiently a modern & contemporary guy he has NICE STYLE & knows exactly what looks good and isn’t just trying to sell you some random furniture , I went to 17 different Houston furniture stores & this was THE MOST AFFORDABLE STORE from carpets , couches , swivel chairs , lamps , dining tables , bed frames , mattress , pictures , I mean the list goes on & on ! Thank you JT & this store is 10/10 🔥🔥🔥
10/20/2024 9:12:20 PM
Me, JT was very helpful and honest on his recommendations. Find it him in the store, he will be awesome to work with.
10/19/2024 4:49:48 AM
10/18/2024 10:51:29 PM
10/18/2024 6:40:51 PM
JT was excellent and very personable. I purchased exactly what I needed
10/16/2024 3:30:30 PM
Absolute train wreck getting things delivered.
Went in on Monday October 14th morning purchased a little under $4k worth of furniture, was told all but one piece would be delivered between 9am and 11am on Wednesday October 16th.
Wednesday rolls around, haven't heard a peep from store or delivery people.
I call the store after they open at 10am, I am told that the sales person made a mistake and that furniture will not be delivered until the end of the week. After being put on hold for about 10 minutes I finally speak to a customer service representative who was not able to fully rectify the situation. Instead I was offered 50% of my delivery fee refunded.
For the subpar quality of furniture that is offered, and the very lackluster customer service that is garnered when errors by their staff are made. I would urge you to reconsider shopping at this absolute dumpster fire of a furniture store.
Go to IKEA, Living Spaces or one of the other stores in the area that have competent staff.
10/16/2024 1:25:42 AM
10/15/2024 3:17:03 AM
Great selection of furniture. Great value for your money. They can special order most pieces you see at Ashley's for much less.
10/14/2024 10:51:15 PM
For a professional and great courtesy ask for Francisco!
10/12/2024 1:09:20 AM
The best customer service was given by Mr. Stanley (Stan) if you’re looking for furniture AFW is the place to go and ask for Stan. Will definitely be coming back to get more things we need for our home. We purchased a dinning room table and the price was amazing.
10/7/2024 2:55:35 PM
I bought the Lydia Sterling Gray Sofa
SKU: Z12-2603 By Peak Living. It came with two back support pillows that I didn't like the color or design. For some reason I thought all the back support pillows were going to be gray. After speaking with the salesperson he informed me that the pillows that I didn't like were part of the back support and those were the pillows that came with the sofa. I called customer service and spoke with Tiffany. I didn't get her last name, but she provided amazing service. I told her I was willing to pay for two gray large pillows. You checked to see if she could get the pillows and told me it would take over a month before they would come in. The pillows came to me home and I didn't need to make a trip to the store to pick them up. The process for purchasing and getting the sofa delivered was seamless. The delivery drivers were professional and nice. Overall I had a good shopping experience and I liked the price for the sofa!
10/7/2024 12:53:40 AM
The best quality brands and the best prices in the Houston area. I shopped around at several furniture stores recommended by family and friends on Saturday. After six hours of shopping I ended up at my favorite furniture store AFW where I found everything I wanted and more. I was able to spend less and purchase more. If you haven't been here, detour, turnaround and make your way here before you buy your next piece of furniture. One more thing makes them my favorite place to shop. it's the scooters available for people like myself with disabilities. Not one of the other stores offered scooters.
10/3/2024 1:53:19 AM
9/30/2024 2:36:17 PM
It's a big place but not fans. Husband & i visited over weekend to check it out.
The inventory isn't what we would want. The employees were all helpful & kind though. No pressure whatsoever. Giving it a 3 because of inventory.
9/24/2024 8:27:11 PM
Delivered mattresses but did not take old mattresses eventhough I paid for removal of the old ones.
9/23/2024 7:19:09 PM
We had a wonderful expierence looking for our beloved couch. If your ooking for good deals and qaulity this is the place, Mr. tony Mann helped us at every turn and had our furniture ready for us to pick up right away. we appriciate all of his hard work and effort and will be coming back for more.
9/21/2024 5:18:36 PM
9/19/2024 10:22:46 AM
9/18/2024 10:16:51 PM
9/18/2024 10:12:42 PM
Horrible unprofessional place to buy furniture from.Nobody knows anything correctly and the finance and front office doesn’t work with each other. But me the customer suffers. I don’t recommend this place with all the hassle and etc. The people at the front desk don’t even pick up the phone while I called all day trying to get through… I’m returning my thing’s tomorrow.
9/18/2024 5:37:07 PM
9/18/2024 1:01:49 AM
Outstanding very helpful...
9/17/2024 10:46:54 AM
9/14/2024 5:59:35 PM
This is our go to store for all of our home furnishings and home decor. Great selections at low prices
9/14/2024 5:36:06 PM
Our experience was truly incredible. Dwight was most kind and helpful. He was very friendly and offered a kind opinion and compliments to our purchase. He gave us exactly what we needed and helped us navigate the experience of furniture purchasing with a smile. He celebrated our purchase at the end as well. What an amazing salesman and a friendly individual. We will be back because of this man. Ask for Dwight when you go. The pricing was amazing as well. We ended up with more pieces than we came in for!
9/10/2024 3:49:05 AM
9/9/2024 3:15:41 PM
As soon as we entered the door at katy location, we were greeted with a big smile by JT. He went above and beyond professional to show extreme patience and kindness. He even called before and after delivery make sure everythings is ok. Thank you JT and we'll be back soon.
9/8/2024 3:26:16 AM
A large variety of furniture, affordable prices; best in Houston.
9/7/2024 11:45:21 AM
9/6/2024 5:01:26 PM
JT at the Katy, TX location was great. Very knowledgeable about the mattresses we were looking at. Let us make our decision and completed the transaction quickly and efficiently. Highly recommend the store and JT.
9/6/2024 3:52:12 PM
9/6/2024 1:18:22 PM
JT@Katy was amazing! He took the time to explain and also let us fly solo around the storw with no cknrant follow up whixh i really appreciated! I forgot my ID and he was able to save my purchase from bwing purchased by another customer! His cuatomer service and support was impeccable!
9/5/2024 10:21:24 PM
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