Store Hours
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 7:00 PM
- Sunday: 10:00 AM - 7:00 PM
Nearby Locations
Store Reviews
(100 reviews)
4/16/2024 5:27:37 PM
We have purchased many items over the years.
4/13/2024 2:24:32 AM
WORST customer service ever. Waited 3 weeks for recliner to ship from Phoenix, was delivered with headrest not functioning, told that parts would arrive 3-5 days and for me to call local store to schedule repair on brand new chair when parts arrived. One part arrived on day 7. Today is day 10 and I was just told by local store that parts are on a truck coming from Denver (125 miles away) and should be here “next few days” and “sometime next week “ . NEVER again American Warehouse morons.
4/9/2024 3:39:36 AM
The delivery guys weren’t here for more than 15 minutes and were not even willing to try to get the couch up 6 steps to our living room. They said they can take the couch back because it wasn’t going to fit. I told them to leave it and put the rest of the couch on the side walk, because we have been waiting for this couch for a month already. I was okay with them leaving it on the sidewalk but I could tell they were in a rush and maybe that’s why they didn’t want to take an extra 15 minutes to figure out how to get the couch up and into our living room. After they left me and my girlfriend messed around with it for about ten minutes and had the first half of the couch up with no problem, and the second half up in five. Nice couch though.
4/6/2024 11:32:41 PM
Needed office chair and they had the one I wanted
4/5/2024 3:39:36 PM
4/3/2024 8:15:00 PM
4/3/2024 8:09:03 PM
So me and my wife purchased a showroom sectional w/ ottoman, said we wanted Exactly what was on the floor!!! Delivery day comes and the sectional and ottoman are 2 different colors. The furniture was pulled correctly, when we reffered back to the ticket it was written incorrectly( mistake on the sales rep). No biggie (at first) I called the store figured in the same day shouldn’t be an issue to swap, I was told for mistakes you have to call and make a claim. A little annoyed I called and was told that they would come pick up and exchange the incorrect one for the correct color, for $100 more….. what!! Turned out for the exact same ottoman in a different color it was $100 more. I went to the store they owned up to the mistake but still wanted to upcharge me for something they messed up on. I spoke to the sales rep and he took me to customer service both tag teamed me and tried to make me believe I had no choice, that I would have paid the $100 in the beginning anyway. At this point I told them I know only $100 but that it was their mistake not mine, and I would rather return the whole thing than to pay the extra and go elsewhere. Then they said it there would be a restocking fee even though it was delivered that day. I said I was told that within 24-48hrs you could return w/ no penalty. The costumer service woman said the was incorrect. I told her I wanted to speak to the manager, she said “you can but he’s just gonna tell you the same thing” I said that fine I want to speak to him. She paged and at this point pretended I wasn’t there ignored me as I spoke. The manager came up I told him the ordeal and he made it right exchanged the pieces no extra charge. So kudos to him, anyway moral of the story don’t let those trolls back you into a corner and make you feel like you have no choice cause in the end they can’t even write up the correct order when you’re standing in front of the furniture saying that is EXACTLY WHAT YOU WANT!!!!!!
3/18/2024 1:38:39 PM
Best place to get home furnishings
3/15/2024 10:50:19 PM
I’m going to start of with buyer beware .. the delivery dept has failed me two times now and when there want me to reschedule they tell me the next delivery can be booked between 7 to 7 ?? Honestly there are no words for that one.. I generally buy from springs with 0 problems but thought I would support local but when they take my money and have an oh well attitude that makes me nnever want to deal with that kind of business at all what a let down still don’t have my furniture.
3/14/2024 11:38:36 PM
Absolutely love this Canvas. Its big 5foot × almost 4foot fits perfect.
3/12/2024 1:09:42 PM
Great selection and prices!
3/10/2024 11:51:53 PM
This would be a five star review except for something I’ll mention below, but our salesman Daniel Samora was excellent to work with and I would give him five stars. Professional, no pressure, good advice, and made things happen (when others didn’t) when there was a change. His customer service was really, really good.
Of course AFW has outstanding selection and prices. They have for decades. The Knox full grain Italian leather furniture we bought is awesome. For the quality and the price we are very pleased with our purchase. It’s causal but luxurious style is perfect for our home. We looked for weeks online at about everything out there and always came back to the Knox furniture. It gets five stars.
The only reason for four stars and not five is that when we had to change the order from pickup to delivery, we were told it couldn’t be done by two different employees. I called once, and then a second time just to make sure it couldn’t be done. The second person said of the first, “I’m sure they’re not lying.” Really. No one said they were lying. Seriously. You’re the largest furniture dealer in Colorado. You have a truck coming from Denver passing within a few hundred yards of your Pueblo store and you can’t add a loveseat and a chair. Okay. So maybe it’s not that easy.
I called Daniel Samora. He called the Denver warehouse, saw that the furniture we wanted was in stock, and made arrangements to have them delivered. He also was there to assist with the payment for the delivery when there was an issue. Crazy how two employees said it couldn’t be done and another just got it done. Thanks Daniel.
Overall good experience and I’m sure we’ll be back
3/10/2024 1:59:11 PM
3/7/2024 10:53:55 PM
3/4/2024 4:14:35 AM
Fixed my brakes and rotors.
3/2/2024 3:20:04 AM
I recently bought a recliner at afw and it's the wrong color and size. I went back to store and they are telling me that is what I ordered.
Which is false. I bought a brown recliner and they sent me a charcoal color. They said that my lighting is bad at house. Hopefully they can rectify this matter. Because they are wrong.
Where does the consumer stand these days.
They are testing my integrity.
2/27/2024 9:15:05 AM
Had no intentions to purchase anything today but after walking in the front door with my two little kids and get to meet the owner of the company I felt inspired so we sought heart and deep and realized her two boys are growing they've outgrown their beds so we bought them new beds bedroom a new pillow.
2/24/2024 8:10:20 PM
They have a lot of good furniture to choose from if you're looking for high class furniture.
2/20/2024 4:05:16 PM
We have had nothing but good service from American Furiture! We are happy with every piece of furniture we have purchased from them.
2/17/2024 2:46:39 PM
What a waste of time. Took the long drive to buy furniture. Bought furniture. Multiple deliveries( which occur only once a month)declined by their drivers due to typical Colo weather along US highway 50. It's a Colo company. They should be use to driving in Colo conditions. I own a store. I still get my Pepsi, Coca-cola, coremark, and shamrock deliveries no problem. After a few months of them saying they'll make delivery attempts I'm now declining the sale as we are leaving town for a couple of months. That was my first time shopping AFW and perhaps my last.
2/12/2024 10:58:37 PM
My new chair began being very difficult to lean back or put in the footrest after about a month. I called and they sent out a “repair man” he walked in, said it was fine and there’s nothing he could do. When he finally actually looked underneath, he said it was welded and nothing could be done. They offered a refund AFTER a restock fee and AFTER a delivery charge. We have literally spent thousands of dollars there over the years, but now it’s gonna be Benfattis
2/10/2024 8:09:09 PM
The massage chair ordered didn't work like it should. They ordered me a new one so we'll see how it goes???
2/3/2024 2:01:37 PM
1/26/2024 8:14:27 PM
We had an excellent experience because of Jeannine Algien! She was very patient, knowledgeable and helpful. We were able to get the couches we wanted and she made the process super easy and extremely enjoyable! We look forward to working with her as we furnish the rest of our home! We will be recommending her to everyone
1/26/2024 3:57:39 AM
Salespeople will bait and switch prices.
1/25/2024 10:56:17 PM
1/25/2024 3:59:21 PM
Amazing service-awesome selection and delivery guys were fantastic. 10/10 would recommend
1/10/2024 12:24:51 AM
1/8/2024 4:05:46 PM
Great selection and prices!
1/5/2024 7:54:41 PM
Delivery guys were extremely friendly and efficient. They genuinely wanted to provide a great experience for me which I did get. Staff at the store were also very helpful so I would definitely recommend this store to everyone. It’s my second time purchasing from this store and have not regretted it.
1/4/2024 3:20:09 PM
12.20.23 If you're in a spot like we we're in and a piece of furniture broke right before Christmas 2023 and needed something quickly, AFW worked. We tend to stay away from one salesman bc he isn't too knowledgeable there and has given us false information, but we do like Dan, and we're happy with his service last month
1/2/2024 11:25:27 PM
Website is horrible.. I might go in the store next time I'm in Pueblo Colorado to browse..
12/26/2023 8:15:33 PM
12/19/2023 2:17:26 AM
Never been until we wanted a sofa. Found a worker who I actually knew, and enjoyed our purchase.
12/14/2023 3:09:02 PM
The people are very helpful with your purchases as well as delivery and installation
12/9/2023 8:18:03 AM
Although we really like the couch we got, we feel like we were given the runaround a bit. We went to the store after going to multiple furniture stores and found a couch we liked but didn't love the color. We were told by the salesperson that they had a darker color for the same price. We decided to think about it and come back after checking a couple more stores. We ultimately decided to come back and were again told that they had the same couch in a different color at the same price which was also reflected on the tag. However, after we went to check out, we were told the darker color would be $80 more. They would not honor the price we were told and this was someone upsetting. We did still get the couch and I am happy with it, but I am left with a sour taste in my mouth. I did call the general customer support line and they also were not willing to help rectify the issue. We were only given an explanation that the one color may be discontinued and the salespeople did not know this.
12/6/2023 8:56:13 PM
12/5/2023 2:42:35 PM
Kevin was great as usual with his quick and pleasant help in our selection of a mattress.
11/28/2023 10:10:54 AM
11/27/2023 9:01:05 PM
Just had a bed I bought for my grandson almost delivered. Turns out the screws were bent so now I have to wait all day for them to bring screws from Denver to Pueblo and maybe they will get to me after they finish all their deliveries. My grandson is going to be very disappointed when he gets home from school and he does not see the new bed he has excitedly been waiting for . There were also several scratches on the frame and a couple of the slats were broke American Furniture advertises they have the lowest prices in furniture but this bed was not cheap in price for me, a retired grandmother in her 60's. I hope they keep their word and finish the job today.
11/22/2023 5:44:41 AM
I found the perfect theater furniture that met my needs and location in my house. Staff was awesome and was more than knowledgeable to answer all my questions. Ty 😊
11/10/2023 11:14:19 PM
Overall, good places and helpful sales people only issue I had was with a front desk woman worker with black hair, which was very rude and disrespectful 😒
11/7/2023 5:15:56 AM
Great selection and great value for your money.
11/5/2023 7:14:20 PM
Our salesman mike Carlson was absolutely amazing . I was satisfied with pricing as well .
10/27/2023 1:34:06 AM
The people there know how to talk to u
10/20/2023 7:49:52 PM
Perfect furniture for everyone
10/19/2023 8:57:12 PM
10/19/2023 7:13:31 PM
10/19/2023 2:56:57 PM
From the salesman to the delivery men, all was top knotch.
10/14/2023 5:27:07 AM
Service:
Kevin our sales representative explains everything perfectly, he's clearly a seasoned professional that has been selling furniture for decades. I'm super thankful to have him explain everything and we walked out really happy. It was delivered on time and without any issues. He expressed very clearly that upon arrival, if there's anything wrong, take a picture that day and they'll make it right. That means you have to INSPECT it upon delivery, sounds pretty common sense to me.
Quality:
Look folks, read some reviews about the "low" quality of furniture, and the reps here are very clear about this. There's low end budget stuff, and then there's high end stuff. You can't expect a $90 coffee table to last 10 years. They carry all different brands, and yes, just like cars, there's different trims and different grades of fabric. You typically pay for what you get. I have a high end Ashley's leather sectional that is going on 10 years, and it's still in amazing condition cuz I actually leather treat and clean it. Ashley also produces low end stuff for teenagers and college students moving into their first apartment etc.
Summary:
What I'm getting at is you can judge this store for carrying all tiers of furniture. Just because they sell cheap stuff doesn't mean everything they sell is cheap; you have to choose carefully.
10/13/2023 2:28:07 PM
10/11/2023 7:46:45 PM
Great service an prices.
2/1/2018 1:42:26 PM
8/10/2019 1:15:19 AM
4/2/2018 6:43:28 PM
Great assistance with finding the exact piece i was looking for.. easy to purchase and to pick up.
2/14/2019 3:36:36 PM
1/28/2023 1:24:18 PM
2/25/2023 6:02:38 PM
11/24/2021 6:27:51 PM
11/28/2021 11:57:59 PM
Unfortunately, we were told to pick up our merchandise by the sales rep and it was not in the store. We drove 80 miles to pick this item up. I understand that errors happen. When I tried to come up with a solution with the “customer service” rep Michelle. Michelle was a very combative person. Due to Michelle’s aggressive demeanor we decided to cancel the order and get a refund. Poor customer service experience. One person has the ability to make the store have a bad rating and that is very unfortunate. We appreciate the service from the other sales staff.
7/8/2018 1:59:04 AM
Lots of furniture they got what u want and need
9/18/2018 1:16:46 PM
7/2/2017 9:07:46 PM
9/15/2018 11:36:52 PM
7/2/2020 12:55:53 AM
8/24/2017 7:49:14 PM
Got a great deal on our new bed
3/15/2023 9:47:29 PM
1/17/2020 11:26:28 PM
Best prices in pueblo.
10/25/2019 12:21:22 AM
I was able to look around without feeling pressured (maybe because I look like I don't have the kind of money to shop there lol) but the selection was good.
I was able to try out a couple of different love seats and talk it over with my daughter before making our decision.
Once we made our decision though then there was no one to be found that could help us with our purchase.
On our way to the registers at the front of the store we encountered a very nice woman who asked if we needed any help.
We showed her what we wanted. She went over the 5yr warranty on the power recliners when I explained that I was not fond of the powered recliners due to issues from personal experience.
Once I decided exactly what I wanted to get she explained the delivery options and prices. She was very friendly and knowledgeable. I appreciated the service and assistance and look forward to having my loveseat delivered in 3 days.
I could have had it delivered sooner but getting it a couple days out was my choice due to things I already have planned. And the fact that they can and will deliver on a Sunday is awesome!
1/27/2018 12:48:42 AM
They have a large selection and very affordable prices. Great place to go if you are on a budget, not long lasting, solid, quality furniture. Great get me by kind of stuff.
6/6/2023 7:43:54 PM
1/26/2022 6:54:31 PM
Busted our screen door wall trying to put a table in our house
12/7/2018 8:30:59 PM
11/16/2019 8:52:45 PM
Lots to choose from.
10/8/2018 2:32:48 AM
They have an excellent selection. The parking was good and it was easy to get into the building. My only complaint was that it took awhile for someone to come help us.
1/21/2021 11:41:12 PM
Shana has been amazing to work with as we order a lot of merchandise for our new real estate office. She has been very efficient, knowledgeable and patient. We will continue to shop for more as we expand and we will be using Shana as our go-to salesperson. She is an amazing employee that has given us an excellent customer service experience. We will be recommending her and AFW to our network.
12/7/2018 3:54:33 AM
They make buying so easy. Delivery is simple and accurate timing. They give you complete info bios on the delivery people. Nice.
9/2/2018 6:54:53 AM
Pretty good selection to purchase from
2/23/2019 4:49:35 AM
Walked around for an hour they had reasonable prices. Had a few questions about products but never did anyone approach me to ask if I needed help or even as much as make eye contact.
7/18/2018 2:21:14 PM
2/27/2021 11:29:45 PM
3/24/2021 5:00:52 PM
We received great service and really appreciate the speedy delivery...great clearance items...
1/6/2018 5:24:29 PM
7/6/2018 10:35:41 PM
3/7/2022 6:48:51 PM
Really moderately priced furniture. We purchased a chair and sofa and love them both
5/31/2017 8:44:56 AM
Great selection of everything, some prices high, shop around
5/1/2019 2:46:25 AM
11/30/2018 11:06:58 PM
1/21/2019 3:48:34 AM
Everyone was extremely informative in every department we were shopping in. I was looking at Tvs couches, and beds. One gentleman helped me figure out about ordering and what day of the week my stuff would be delivered!
2/11/2020 6:09:14 PM
6/11/2023 12:32:49 PM
Long wait to find sales person, long wait for pick up.
7/14/2019 9:16:41 PM
3/30/2018 9:40:59 PM
Friendly and efficient. A quality product.
5/11/2020 10:40:16 PM
The 2 gentlemen that delivered my furniture from the Pueblo, Colo store are very very experienced and very very professional!! Great job guys!!
7/10/2021 10:33:11 PM
12/19/2018 5:28:32 AM
I just bought 10000$ worth of stuff. Awesome customer service at the store. I'm waiting for them to get it right here at my house, though. I love this place, and my wife loves it. I've called three times about this expensive bed, we need to exchange it already, paid too much to be dissatisfied.
5/16/2021 9:58:06 PM
Good furniture, and great service. Ask for Jordan, great salesperson
4/7/2021 12:43:11 AM
All the employees just sitting around visiting, and finally one helped but seemed I was a bother, I spend good money here , disappointed
6/6/2021 12:19:01 AM
Hello everyone. I have to get to the point-
Ordered a Recliner from this great Company! We decided to pick it up ourselves. We live 2+ hours to go shopping. Major shopping... Major appliances, food in bulk and Furniture. We weren’t in a big rush... no problem right? The Customer Service Associate said it was out of stock. We were told no longer than 3 days.A full week thats 6-7 days we drove back to Pueblo to discover that our recliner was not shipped and we weren’t notified that there was a delay! Not cool AFW! A phone call or “pigeon” or smoke signals! But I’m sorry you have great reasonable prices! But you’re communication sux!!!! We then had to drive back 5 hours!!!!!!!!! And with nothing. Offer us a discount My Family who has been buying from AFW for yrs! This is a disappointment!
9/24/2018 3:35:18 PM
Bought a mattress for a health issue. Staff was very helpful and took their time showing me all of the options available.
About This Store
American Furniture Warehouse Pueblo, CO
Pueblo's American Furniture Warehouse has quick and easy freeway access off of I-25 and Eagleridge. We are situated within walking distance to numerous hotels and the best restaurants Pueblo has to offer. Our huge showroom provides the largest selection at the best prices. We offer first class delivery seven days a week to all of Pueblo. We also stock most mattress sets for immediate pick-up and have a rental truck on site for a small fee. There is currently a bilingual salesperson on staff for our Spanish speaking customers. The Pueblo AFW prides itself on the most pleasant and honest shopping experience anywhere in Southern Colorado.
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