2/3/2014 3:02:43 PM
Yeah it's cheap but you get what you pay for! Our sectional broke down in less than a year! It's crap and don't think they will take it back because they won't!!!!
9/2/2018 4:55:47 AM
When I went to ask a sales associate for help after waiting for almost 20 minutes without being approached by someone, the sales woman literally ignored me and went to an older couple to help them. My wife is a regular customer and i have even featured some of your furniture on my youtube channel, however i felt like this was one of the cases where a salesperson passed me up for what would seem like a bigger commission sale. This goes against your normal customer service standards I have come to enjoy and love. The gentleman who helped ended up helping me acted above standards and was more than willing to take the 3 minutes to make a sale. Overall the 1 star rating reflects the saleswoman who chose not to help me and not the store or business as a whole, but if it happens again it would definitely change my outlook on this store and how its culture reflects your companies standards.
8/27/2018 12:45:31 PM
The salesman was the friendliest, however the delivery guys were very kind and helpful. The quality of the product I have not been impressed with. I have already seen a few of the seams coming loose(not sewen too well) and the couches don’t get used a lot.
8/26/2018 9:12:21 PM
8/26/2018 4:21:17 PM
Great Customer Service
8/25/2018 10:57:44 PM
The selection was great, so much more than we could've expected and very well organized. Customer service was a 10, and pick up service was 10+.
8/25/2018 8:03:50 PM
8/25/2018 5:06:27 AM
We had to find someone to help us.
8/25/2018 2:06:41 AM
Great customer service and repair people
8/24/2018 5:11:32 PM
Ex all the way from the sales people to the Delivery people Pueblo and Phoneix thank you for the good service
8/24/2018 5:04:56 PM
Great customer service.
8/24/2018 2:23:51 PM
I was in a hurry and they helped me find what I needed and when I went back to purchase they took me through the checkout process fast. The delivery was quick and professional and put them right where they needed to be.
8/24/2018 5:51:18 AM
Love the trundle bed and memory foam mattresses 🤪hard to open the bottom mattress it’s big but hope it’s not mixed up. Top was more expensive memory foam
8/24/2018 3:02:03 AM
THE REASON I KEEP GOING BACK IS RICH MY SALESMAN THE GUY IS STRAIGHT SHOOTIN NO BS . GOOD PERSONALITY TELLS ME THE TRUTH IF ITS SOMETHING THAT I NEED TO PASS OR LOOK AND I LIKE THAT THE GUY HAS CLASS AND I LIKE THAT. I WISH I COULD GET HIM ON MY TEAM HE IS ONE HELL OF A SALES MAN AND HIS PERSONALITY IS JUST WHAT YOU NEED TO SELL THUMBS UP RICH KEEP UP THE GOOD WORK. OH BY THEY WAY RICH IS IN YOUR PUEBLO STORE MAKE SURE HE GETS THIS MESSAGE PLEASE.
GREAT JOB OVER THE YEARS RICH I WILL BE IN SOON MY FRIEND CONGRATS ON YOUR PROMOTION DUDE.
8/24/2018 1:09:34 AM
8/23/2018 10:56:50 PM
Always a pleasure doing business with AFW....great staff!!!!
8/23/2018 2:28:41 PM
Great customer service
8/23/2018 2:03:41 PM
We are very happy with the service we received in your store
8/23/2018 1:04:35 PM
8/23/2018 1:28:11 AM
Costomer service was good
8/23/2018 1:07:33 AM
Thank you for your help while in the store, everyone we came in contact with were more than willing to help.
8/22/2018 7:49:01 PM
Roman from the Pueblo store has helped us pick out furniture a couple of times and he is the only person we request when we go to this location, he offers exceptional customer service and is very knowledgeable and has a great eye for matching pieces even if they aren't the same manufacturers. The delivery drivers were also wonderful to work with as well as the service tech who came out and fixed our couch for free. This is the only place I will buy furniture from!
8/22/2018 6:31:32 PM
Very helpful in showing me and my spouse all the nice selections of living room sets
8/22/2018 6:02:16 PM
Had nice experience will come agen
8/22/2018 4:17:03 PM
8/22/2018 2:18:43 PM
Fast and courteous.
8/22/2018 2:08:05 PM
Great Customer Service. They handled everything I needed without a hassle. Definitely shopping there again.
8/21/2018 10:57:22 PM
Ward Senn was our sales person. Ward is very acknowledged about the products we bough. We would see Ward again should we be purchasing any furniture in the future also give his name to anyone who inquired where we got our bedroom furniture. Thank you for a positive experience!
8/21/2018 5:51:58 PM
After return of damaged couch, store associates were very helpful - service and exchange of furniture was professional and done in a caring manner😊
8/21/2018 5:50:48 PM
Great furniture at a great price
8/21/2018 5:42:47 PM
8/21/2018 5:06:06 PM
Awesome customer service from our salesperson Kim!! Products are beautiful!!
8/21/2018 2:08:45 PM
I have always had good experiences with American Furniture. The sales people are knowledgeable, courteous, and most helpful. The delivery guys are great!
8/21/2018 6:05:55 AM
Great customer service
8/21/2018 5:32:01 AM
Customer service was awesome. The only thing I don't like about the seats I got is the levers for the recliners. They get weak and fill like there going to break the cable or lever. Also the material inside the cubby comes unsowed/tears easy. But everything else is fine. More padding for the buttox because it seams it wears out like and old seat. Where you feel the wood. But otherwise I like them. Just some advise to improve them.
8/21/2018 3:20:10 AM
8/20/2018 9:34:00 PM
Me and my husband visit this store frequently. Great customer service.
8/20/2018 6:07:25 PM
Cow hides should not be folded when they are bought. The folds have been awful to get out.
8/20/2018 5:59:49 PM
Great customer service,like shopping with friends.
8/20/2018 3:29:58 PM
Customer service was great. Although, we did ended up cancelling our order. Two of the items were on back order. The date of delivery kept getting pushed back and it was going to be months before we received them. We could have gotten part of our order delivered, but the backordered pieces would have to be picked up. We live 2 hours away from the closest AFW so that was not really an option. They would deliver them, but for an additional delivery fee. We opted to cancel our order and found something local.
8/20/2018 2:08:25 PM
You have trained your staff well! The man who helped us was knowledgeable and so helpful and patient. I couldn’t ask for better service!
8/20/2018 7:46:18 AM
Great customer service even when I changed my mind 3 hours after my original purchase and selected something else
8/19/2018 6:28:24 PM
Excellent service. Each item purchased was delivered in a timely manner. Deliver staff very professional.
8/19/2018 5:22:18 PM
customer service was excellent
8/19/2018 4:39:31 PM
Great customer service and prices
8/19/2018 2:32:16 PM
Sales associate listened to what we wanted and found us the perfect sofa, loveseat and bed.
8/19/2018 2:11:28 PM
8/19/2018 9:52:51 AM
Great customer service. Delivery was ahead of scheduled time.
8/19/2018 1:28:36 AM
Great customer service
8/18/2018 7:57:16 PM
Friendly staff and service
8/18/2018 6:44:50 PM
Sales guy was great. Called ahead of time ordered bar stools. They took a couple of days to come from Denver. Where ready when we arrived in Pueblo.
8/18/2018 3:05:03 PM
8/18/2018 4:45:29 AM
Excellent service great people and worked to get the furniture we needed
8/18/2018 3:18:55 AM
Good customer service.
The delivery people were great
8/17/2018 7:08:49 PM
Marc Gonzales who is my go to salesman is awesome.
He has helped me on various occasions. In the last three plus years I have been furnishing two homes.
He cares about my needs, provides excellent ideas and is always ready to help me
8/17/2018 6:01:34 PM
Very helpful sales people and super delivery guys!
8/17/2018 2:35:57 PM
I love American Furniture. Customer Services was top rate and delivery guys were awesome!
8/17/2018 12:32:24 AM
Great customer service
8/16/2018 7:34:17 PM
nice chair delivered on time
8/16/2018 6:54:42 PM
Great customer service. Made several trips to AFW and had the same great experience.
8/15/2018 5:25:00 PM
Great customer service
8/15/2018 5:03:01 PM
I got everything that I wanted and good service
8/15/2018 2:22:40 PM
Great customer service, we had a woman approach us as we were browsing through dressers for our bedroom and she spent the next 25 minutes showing us different styles and colors until we found the perfect fit.
8/14/2018 10:05:02 PM
Good furniture and great prices!
5/17/2017 6:03:45 PM
Very friendly staff and informative.
10/5/2013 5:23:14 PM
Trinity was really helpful and super sweet
11/1/2013 6:13:10 PM
Don't sit on the arm of a couch. They don't like that.
8/9/2011 11:27:49 PM
Don't buy anything from Eric, he sure is nice in the store but he doesn't support the customer after the sale.
8/19/2009 6:45:26 PM
My family needed a new sofa so off to American Furniture we went. I was ready to spend about a thousand dollars, but my wife liked the look of a $600 sofa! I tried to put the $300 towards a new flat screen, but the boss shot me down. But, she is happy with the sofa and I'm happy that's shes happy!!! Thanks!
11/11/2012 1:46:58 AM
We have found that purchasing furniture from American Furniture Warehouse is a wonderful experience. This is a company that really cares about their customers. The salesperson, Shane DeHerrera made everything from assisting us in picking out what we wanted straight to the deliveries to our home. He followed up with several calls ensuring our satisfaction. We are now loyal AFW customers.
6/13/2013 9:36:17 PM
The customer service is just ok and tha'ts it unless your going to purchase something expensive, the customer service is not spectacular. We purchased a bed set in 2011 and it was close to 3000 dollars and the bed already broke and the only way that could have happened is from a 2 and 5 year old jumping on it, It was cheap furniture that was not made very well and I wish we would have done more research before purchasing, it is obviously way over priced if it brakes in 2 years of having it! Very disappointed in our experience and our furniture, do not waste your money buy from somewhere else!!