9/14/2018 3:18:47 PM
Sold us a futon, delivered it and set it up, it was broken, so we complained. A "technician" was sent out after 2 weeks, and agreed it was not functioning correctly, and they would replace it That was almost 2 months ago, still nothing.
9/3/2018 4:16:52 AM
great customer service
9/1/2018 11:45:02 PM
Great customer service. Very nice to talk with. Were able to find what we were looking for.
9/1/2018 4:07:58 PM
Appreciate the quality for value this company offers. Great products; better quality than others for more $$; excellent delivery service/assembly. Just wish it weren't so hard to get help when inside the huge stores. Feels like you have to walk miles and waste much time to find someone, every time I am there.
8/31/2018 2:03:53 PM
Purchased at one store and picked up at another. It was easy at both stores. The warehouse secured my load well.
8/31/2018 3:02:31 AM
You were so helpful when I decided to return my bed at the very last hour of the warranty. Actually, I think I was given a couple days of grace. Nobody made me feel like I was a problem and I ended up with a bed I am very happy with. I hate returning things and you made it very comfortable for me.
8/31/2018 1:38:31 AM
Have always felt welcome the sales person who helped us Steve Larson was a big help and patient as we looked and made our choses thank you
8/30/2018 9:48:02 PM
We love the chairs.
8/30/2018 3:18:11 PM
Easy to find furniture and the purchasing part is easy.
8/30/2018 2:57:50 PM
Jennifer Luth helped me as I shopped for a living room and bedroom. She helped me match items and was a wealth of information. I had to return an item and customer service took care of me promptly and efficiently. The furniture I selected is solid and so far seams well made.
8/30/2018 2:55:45 PM
Los muebles. Están. Bonitos. Para lucir. Bella. El. Hogar. Amo mi. Cama y. La. Sala. Donde. disfruto. Tiempo. Con. Familia. Estar. Momentos. Presentes
8/30/2018 2:44:18 PM
8/30/2018 2:36:02 PM
We love shopping at American Furniture. The service & prices are great.
8/30/2018 2:21:18 PM
At times hard to get a salesman however once I did the customer service was good
8/30/2018 2:06:32 PM
If you need anything talk to Emilio Azzam.. He is the best! He has a great attitude and makes everything quick and easy.
8/30/2018 12:47:14 PM
always good quality,and service.great prices too.
8/30/2018 12:40:40 PM
Great selection of items at more than fair prices. . .
8/30/2018 12:18:01 AM
fast and courteous customer service. product and price very good
8/29/2018 6:19:05 PM
Everyone gave great customer service from salesman to delivery crew.
8/29/2018 6:16:21 PM
Our salesman was great to work with on our exchange.
8/29/2018 6:14:03 PM
We would give you 5 stars IF your customer service call center wasn’t so difficult to get ahold of. Long, long, long wait times and no call backs.
8/29/2018 3:17:57 PM
Always great customer service.
8/29/2018 2:52:25 PM
Awesome business service and delivery
8/29/2018 2:31:46 PM
100% happy with the pieces I bought, the service of the folks who took my orders, and the delivery crew.
8/29/2018 2:28:03 PM
We like the patio furniture and couch and chair.
Excellent service from the people we worked with.
8/29/2018 2:58:51 AM
Emilio is always friendly, professional and knowledgeable. I always ask for him, he has never failed to help me find what I need.
8/28/2018 8:58:54 PM
Great products for the price. Friendly and helpful sales staff.
8/28/2018 2:07:31 PM
Fantastic customer service and of course fantastic prices. We looked at lots of places and lots of options but when it came down to it, American had the best deals on furniture of equal quality.
8/27/2018 10:51:12 PM
I gave it 4 stars only because my new chest of drawers was delivered and one of the drawers would not open all the way. The delivery guys had left. I called the next day and they sent out someone to fix it. But another 2 hour window had to be set up which was inconvient. But the delivery guys and the repair guy were fast and professional. I was impressed with the delivery system. You get text messages that lets you know where your furniture is and what time it will be delivered.
8/27/2018 4:00:57 PM
excellent service when I had difficulty with a delivery. The assistant manager was wonderful and resolved the problem immediately!
8/27/2018 3:53:22 PM
The people who work at American Furniture Warehouse are great. I wish their products were as great as the people they hire.
8/27/2018 3:36:55 PM
Sale Man good service and friendly!!!
The delivery guys did a good job setting the furnitures together.!!!
8/27/2018 3:34:05 PM
Great service in the store and also the delivery people ! Thank you
8/27/2018 2:55:35 PM
8/27/2018 2:06:27 PM
Our sales associate, Currie, provided top-notch service. The process was extremely simple and painless. Thank you, Currie!
8/27/2018 3:59:24 AM
The sales rep was extremely friendly and helpful.
8/26/2018 6:44:37 PM
The exchange (s) process went very well. The customer service agent was very efficient and nice. Thank you.
8/26/2018 5:50:22 PM
In the store the customer service was okay took awhile to find someone to help but once I found someone available they did a great job. The delivery was awful, but I have since been refunded partial fee due to partial delivery. Debating if I should go get the dresser but hesitant because of how bad the delivery was.
8/26/2018 3:16:43 PM
My experiences been great but I have to come back often because the furniture does not hold after the first few months
8/25/2018 6:01:31 PM
The delivers were fantastic setting up the beds. They were professional and knowledgeable.
8/25/2018 4:15:12 PM
Not enough sales people they discriminate on younger couples
8/25/2018 4:09:00 PM
Excellent customers service
8/25/2018 4:03:47 PM
Very helpful sales associate who allowed us to buy two different colored bar stools to determine the best color and exchange the one for the best color with no restocking fee Because of his efforts we have two stools we love.
8/25/2018 2:11:14 PM
Wonderful experience. Been back several times to finish my apartment.
8/25/2018 2:35:37 AM
Excellant customer service
8/25/2018 12:25:28 AM
1. Our couch showed up a week later than they said it would.
2. Our couch came in multiple parts and the parts when assembled did not match up on the backside of the couch...literally 2 inch difference.
3. We had to bring the couch back, they would not pick it up.
4. We had to bring the new couch home and assemble another new one- no delivery again!
5. This new piece is a shade darker then the other pieces!
6. Our experience was awful!
7. The manager and customer service were awful!
8. Our sales associate was nice and he tried to help us, but his manager wouldn’t let him.
9. Don’t go to American Furniture Warehouse!
10. Cheap furniture and cheap service!!!
8/24/2018 2:39:24 PM
My salesperson was Carolyn Damsa. Extremely polite, knowledgeable, efficient, and aims to make sure that the customer feels valuable and will make American Furniture Warehouse their first stop. Value and price of the product are significant issues in my choice. American Furniture Warehouse always delivers both.
8/24/2018 2:14:13 PM
Great service, value, prices and delivery !
8/24/2018 2:12:35 PM
I’ve never had an issue. Everyone is very helpful, very friendly
8/23/2018 6:00:45 PM
Emilio has helped us for years and it has always been a easure.
8/23/2018 5:29:00 PM
I examined dressers at 3 furniture stores and AFW won in all categories! Your prices are fair, the quality was excellent and the salesman I worked with couldn't have been nicer or more efficient. You're our place for home decorating!
8/23/2018 5:05:20 PM
I never shopped at this store. Somehow my information was used for another purchase and although I canceled, I am still getting these emails
8/23/2018 2:31:04 PM
Tall John was very helpful
8/23/2018 2:19:58 PM
I love my curio cabinet! It was delivered and set up on time by a helpful and courteous crew.
I highly recommend this company!
8/23/2018 2:18:40 PM
Good cheap furniture, if cheap is what you are looking for. However, shipping policies are TERRIBLE! Not customer service oriented and VERY expensive. Customer is on the company's time, and you pay top dollar for delivery. Sad.
8/23/2018 3:54:38 AM
Very good place to buy furniture at an affordable price.
8/22/2018 9:40:44 PM
One of the items we ordered was a headboard and bed frame. We expected that some assembly was required. What we did not expect was that special tools were required and that not all parts were provided. additional time and purchase of necessary equipment was the result. The product is fine I just wish that our sales consultant had informed us at the time of purchase of the additional needs that existed before we could enjoy our purchase.
8/22/2018 3:56:01 PM
8/22/2018 2:33:59 PM
Always great customer service! Quality products as well.
8/21/2018 11:33:19 PM
Very nice lady helped us check out. Not sure why this email went to my wife and she purchased the bed .... email came to her email but my name??
Dont understand but lady was very helpful...
8/21/2018 10:10:59 PM
Service was great; warehouse pick-up is always slow; notyice a damage area on couch and was replaced immediatly; Thank you; so much
8/21/2018 5:03:52 PM
It was great
8/21/2018 4:40:18 PM
Good Customer Service
8/21/2018 2:43:04 PM
I still have NOT received my order.. its been well over 1 month. It came in and was damaged, I think I want a refund since I dont think I will ever receive it.
8/20/2018 7:33:15 PM
From the Sales person to the delivery men. great- delivery had to take bed down stairs, very narrow stairs. They were like the bed was so easy. 6 stars to them!
8/20/2018 6:36:11 PM
I was here from Florida to pick out new furniture for my upcoming move to Colorado. Emilio was excellent to work with we kept in touch and once I moved here everything was delivered on time and went extremely well.
8/20/2018 5:57:12 PM
On time, fast move in, quality material.
8/20/2018 3:47:41 PM
Went in 10 minutes until closing to make an emergency purchase. We needed a mattress for a foster child. They treated me very well got me what I needed and on my way. I didn’t feel pressured as if I though I inconvenienced them. They were wonderful. And the Child had a nice comfortable mattress to sleep on that night. Thank you
8/20/2018 3:20:02 PM
8/20/2018 2:15:19 PM
Everyone did all they could to complete the delivery accurately.
8/20/2018 2:21:09 AM
Great customer service, couch is great and delivery and set up went flawless.
8/19/2018 7:52:12 PM
Salesman was attentive, helpful, but not pushy. Good delivery men.
8/18/2018 10:37:57 PM
Saed my salesperson was excellent! Professional, helpful and friendly. Love my new furniture.
8/18/2018 6:55:56 PM
Great customer service
8/18/2018 4:59:05 PM
8/18/2018 4:57:13 PM
Easy process, picked out a couch on a tuesday, it was delivered that thursday. A bit upset on the actual couch though, the one I recieved was a completly different color scheme than in the store. At no point did anyone inform me I would recieve a different color. I would prefer the one I chose and paid for, or some level of reimbursement. Overall, looking beyond the color, I enjoy the couch.
8/18/2018 3:28:24 PM
Awesome speedy service was greatly appreciated. Was able to call in my order and delivery was right on time.
8/18/2018 3:15:29 PM
Our salesman Steve was great to work with, always going the extra mile. Took his time with us each visit! Also, the delivery guys were awesome, very careful & efficient.
8/18/2018 2:32:07 PM
8/18/2018 2:15:27 PM
The Salesman was very professional, helpful and showed a true desire to help me find exactly what I was searching for. Many thanks - I will be back for my next purchase.
8/17/2018 4:31:38 PM
I had a damaged table replaced this last Saturday. When the table was being swapped out, I noticed one of the drivers covering scratches on the new table with a marker. My replacement table has marker all over it.
8/17/2018 2:28:48 PM
great customer service, delivery was on time and excellent care given
8/17/2018 2:19:42 PM
The customer service was hit and miss. Many times calls went unanswered. I felt the sales person I dealt with did not understand the policies or what I needed which led to frustration. The selection was good but the couch took a long time to arrive. Additionally 1 piece was here for a month before the 2nd half of my order but the company would not split shipments without a fee to me.
8/16/2018 11:17:28 PM
Bought a bed bottom and mattress didn't like either was able to exchange with no problems at all
8/16/2018 7:12:17 PM
Pleasant easy to work with. Delivery people very pleasant also
8/16/2018 2:33:44 PM
I like AFW a lot but there’s a hole in the couch.
8/16/2018 2:18:51 PM
Trista was awesome!
8/15/2018 5:50:22 PM
Great customer service. My couch was delivered by the sweetest gentlemen. I love AFW.
8/15/2018 4:13:03 PM
Good customer service. A piece of furniture needed repair shortly after I purchased it. The company sent someone within a couple of days and made the repair.
8/15/2018 11:48:27 AM
We like the Glenwood store because it is smaller than the Denver Metro stores. The manager was very helpful.
8/14/2018 8:16:04 PM
Execellent communication and service
8/14/2018 8:07:32 PM
Great service, great delivery!!! Will go to them first.
8/14/2018 6:58:55 PM
Very good experience.
5/2/2017 2:41:13 AM
Decent prices for a good quality furniture
2/15/2006 3:56:00 PM
We have not found a better price on any piece of furniture we've bought from AFW. The sales staff is nice but not pushy which is nice since I like to be left alone unless I have a question. There is a perpetual sale here and the store has a good selection of goods. They have the products grouped nicely by both style and function and it is easy to find what you need. We've had good experiences here and many of our friends enjoy shopping here as well.
1/21/2009 7:56:00 AM
This warehouse is a good place to get furniture. My family and I love to buy our furniture there. They have different varities of furnitures. They not only have couches they have tables,chairs, and beds to. Its a good warehouse.
1/7/2014 11:33:37 PM
We purchased a table from AFW and scheduled a pick up two days later. When we picked up the table it was in a box and appeared to be in good condition. When we opened to box however, the entire corner was smashed in. We called the store and they told us we would have to bring back the damaged table and pick up a new one 4 days later "anytime after 10." When we returned the damaged table, our new one was not at the store and an order hadn't even been placed. After driving back and forth twice they offered us delivery which would take an additional 5 days. I called their customer service line to see if there was any way we could speed it up in order to make up for their mistakes and was offered an apology and a "we don't do that." I will NEVER buy anything from American Furniture Warehouse again, and will advise everyone I know to avoid their store at all costs.