Store Info
Grand Junction, CO Showroom
2570 American Way
Grand Junction, CO 81501
(970) 208-1920
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Store Hours
- Monday: 10:00 AM - 10:00 PM
- Tuesday: 10:00 AM - 10:00 PM
- Wednesday: 10:00 AM - 10:00 PM
- Thursday: 10:00 AM - 10:00 PM
- Friday: 10:00 AM - 10:00 PM
- Saturday: 10:00 AM - 10:00 PM
- Sunday: 10:00 AM - 7:00 PM
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Store Reviews
(100 reviews)
4/16/2024 8:16:49 PM
I have never bought a brand new bed before. Was so excited to walk into such a large, beautiful place and get to pick out whatever one I wanted.
The employee at the beds assured us we would be able to throw it on top of my suv and bring it home that night. So we left the back, where we picked out the bed and talked to the guy, gave info, and tried to pay.
Then to the front where we pay for the bed and set up pick up.
Then to the side of this building. Where we went to pick up the bed, and they told us to go sit in my car and wait for a text.
The first text was an instructional video. The second text was a picture of the door we were supposed to pull up to. But when we got to the doors, the loading staff said the bed can't be put in the car or on top. So, it would be nice for all the staff to communicate with each other and know the way things go. Not only was I frustrating already with them holding the bed I paid for hostage, but then the staff repeatedly told me to come back tomorrow with my slip (he took) and a truck.
Finally, I got the slip back and went home for the night. The next day, I found out I wouldn't be able to get a uhaul, but that they have trucks you can rent.
The truck is $20 for the hour, and I'm pretty sure they said $0.69 a mile. (The truck has it printed on the side, " no mileage charge" fyi) I couldn't get the bed, me and my child to my house and back in that hour but it was OK. I was about to give up on the bed, and it was now or never.
So again we went to the front, talked to the lady and paid. Got the truck. Went outside, waited for video text. Finally got the door number text. Drove their truck up and let them load the bed.
Then I just drove the truck over to where my suv was parked, and my bf took the bed out and put it on top of my suv. Then, I took the truck back. I made sure to drive by with my bed on top of my car afterward.
Even though they drove me crazy, I sure do sleep well 😴
4/16/2024 5:23:21 PM
The salesman and delivery guys were great. The only issue I had was when I had to call back and reschedule the delivery. The customer service rep acted as though I did something wrong. She was very snippy and she was nasty. Other than that. Everything else was good.
4/16/2024 4:17:35 PM
4/16/2024 2:05:52 AM
I had a great experience shopping here and was assisted by a sales associate whom did a great job. We were able to find what we wanted and were very happy. We bought 2 sofas, and were happy with our purchase. In the span of the last month we had to deal with the poor quality of one of the sofas. In the span of this past month we had to get it replaced on 5 different occasions. After this last attempt to replace the sofa, I noticed another tear on the sofa when it was delivered. I decided to return the purchase due to the sofas having been damaged during each delivery. AFW customer support was of little to no support during this last call, I advocated to get at least some discount on future purchase of another sofa to accommodate for all the times I had to schedule to be at home for these deliveries. I called this location in hopes of getting support but was met with a lack of support, and instead was transferred to their customer support line. Due to all these events I would recommend looking elsewhere if you would like reliability.
Response to the below response from AFW:
This thread does not let me respond directly to the below response.
To AFW, unfortunately this was the reason as to my call yesterday on 4/15/24, I spoke with one of your associates via phone and explained everything that had happened. They placed me on a hold and said they would consult with their manager. Upon a few minutes, another individual answered the call, and immediately reported "we are going to transfer you, press number 6 when prompted". I was transferred with no opportunity to speak with this other person and was transferred to the general AFW customer support number that I had called earlier to calling AFW Grand Junction. Ultimately I was disappointed by the lack of follow through during that interaction.
4/15/2024 7:17:12 PM
4/14/2024 1:14:52 PM
4/13/2024 7:41:53 PM
Great service in store and with the delivery!
4/13/2024 5:18:46 AM
Sales men and delivery
People are always helpful and professional.
4/12/2024 10:51:31 PM
Fast and friendly service
4/12/2024 8:03:56 PM
Dillion helped me put together a nice set of furniture for my kiddos and it was an excellent experience. Not only was he extremely helpful but was mindful of my needs and was even able to adjust my order when I made the mistake on my purchase. 10/10 would highly recommend and his expertise!
4/12/2024 7:45:59 PM
Mike and Robert were totally prepared. Delivery and setup were excellent They are outstanding young men.
Wayne Telford
4/12/2024 4:16:51 PM
4/11/2024 4:16:16 PM
Professional and great service! We had picked up a damaged piece and noticed when we got it home. They were happy to work with us and fixed the issue. Will buy here again!
4/10/2024 9:22:58 PM
Appreciated how I was treated. Will buy from again.
4/10/2024 7:16:24 PM
4/10/2024 5:35:07 PM
4/10/2024 1:35:30 AM
Excellent quality, excellent service, I've bought several things through them and have always had high quality and great service! Recently I bought a chair brought it home and it was too big for the space so I returned it and the return went very smooth and easy, the customer service was kind, polite, and helpful.
4/9/2024 8:17:40 PM
4/9/2024 5:07:47 PM
4/9/2024 2:25:38 PM
4/9/2024 2:59:05 AM
4/8/2024 6:22:47 PM
4/8/2024 5:38:43 PM
4/5/2024 4:59:10 PM
When at the store I knew I was looking for a full bed in white with storage, the showroom staff were quick to show me my best options as well as navigate me to their online selection. Upon letting them know I'd be checking between my options they gave me the space I wanted and only really checked in with me when they realized I was floating around the same bed for a while. They didn't push for any sales and merely listened when I mentioned I was stuck between two choices and wished me luck. I eventually settled on my choice and went through with my purchase. The only thing that made me go "ouch thats gonna suck" was the hike up in price from tax and delivery fees (a necessary evil).
Today I had my delivery 3 days out from when I originally placed my order at the store, and my delivery men were extremely quick, efficient, and friendly. They showed no hesitance when I mentioned they'd have to lug the bed frame upstairs (mind you it was a tight fit for the head board) and their team work was proficient in finding a way to fit the damn thing up the stairs (I will note there is a minor nick in the headboard now and the popcorn sealing is a tad on the floor, but to be quite frank they did minimal damage with the cards they were dealt, heck I know for a fact my boyfriend and his friend wouldve dealt worse damage).
I heard them working on the frame for about 10 minutes before I was asked for a signature and they were on their way.
4/3/2024 7:34:01 PM
4/3/2024 7:21:11 PM
4/3/2024 3:37:37 PM
4/3/2024 3:35:37 PM
I had an amazing overall experience with AFW. From purchasing my furniture with LeRoy to the delivery crew (Justin and Tyler). This was my first experience purchasing from AFW and I will certainly purchase from here in the future. Exceptional sales, delivery, and customer service!
3/30/2024 3:51:32 PM
Efficient, friendly, great prices and quality. We will definitely be back.
3/30/2024 2:14:34 PM
3/29/2024 7:20:16 PM
3/27/2024 9:27:04 PM
3/27/2024 3:55:30 PM
3/27/2024 2:44:23 PM
3/25/2024 7:23:22 PM
3/25/2024 6:55:24 PM
Super satisfied with the furniture, the awesome lady that was the sales person and the delivery drivers.
3/25/2024 6:14:56 PM
We went to AFW in Grandjuction, CO. The store was very clean, organized, and Jan Maez was very helpful. We bought a king size mattress and she was very helpful in helping us find the right one. The only down side to the store is they didn't have a lot of mattress in king size , at the store. We did have to have it delivered. We came in on a Sat. Got the bed on Monday early. The delivery guys were very kind. Over all was a very personal experience. Thank you again Jan Maez
3/22/2024 7:15:21 PM
3/20/2024 9:04:22 PM
Best service ever!!! The customer care and overall experience is second to none!!! Excellent job!! Thank you!!
Please open a store in Salt Lake City😎
3/20/2024 8:28:04 PM
3/19/2024 2:42:59 AM
Good furnitiure for the price. Makes up for quality with great service.
3/17/2024 9:57:43 PM
3/17/2024 4:52:08 PM
Professional, polite and proficient!!! Can't do better than that in my book. Thanks every who helped.
3/17/2024 2:25:46 PM
Purchase was super easy. Large Inventory and the delivery team that showed up were fast proffesional and friendly. I was VERY Impressed. Great job guys.
3/17/2024 1:28:49 PM
We recently purchased a living room set. We never got pressured, and the staff was friendly. When we decided to make the purchase, the salesman that helped us, Levi, was extremely helpful and made our experience very easy. We would definitely recommend Levi to help you if you need furniture.
3/16/2024 7:53:30 PM
The guy who helped me purchase was really nice, the mattress had to be delivered so I waited a day and then went to get it, I would have rather this experience higher but the four men who loaded my mattress into the bed of my truck were extremely unhelpful and wouldn’t even help me strap it down. They threw it into the truck and then left very quick before I could even ask for help.
3/16/2024 6:12:15 PM
I had two pieces of furniture delivered to my home and the delivery gentlemen were amazing! They were informative about warranties, and easily placed my furniture just where I wanted it. The service was very quick too.
3/16/2024 2:02:42 PM
3/15/2024 4:59:39 PM
3/15/2024 3:26:05 PM
3/14/2024 3:37:34 PM
3/14/2024 2:26:38 PM
3/13/2024 1:56:01 AM
Thanks for making it easy to shop. When I was ready for help, there was someone right there. Great selection!
3/12/2024 3:43:27 PM
Service person was very efficient a ND did an excellent job.
3/11/2024 8:00:42 PM
3/11/2024 4:33:42 PM
Always awesome working with AFW.
3/10/2024 6:49:38 PM
3/10/2024 3:47:52 PM
Great service, and I was greatly surprised by the prices!! AFW is my new place for furniture.
3/10/2024 1:47:07 AM
3/9/2024 7:54:41 PM
3/8/2024 5:42:20 PM
3/7/2024 5:08:51 PM
3/6/2024 7:40:44 PM
3/5/2024 4:34:22 PM
3/5/2024 4:21:34 PM
Great customer service, employee went above and beyond to help us find what we were looking for. 👍
3/4/2024 8:24:19 PM
Great salesman with no pressure or hype and very knowledgeable. Delivery team was polite and courteous. Great experience!!
3/2/2024 7:58:32 PM
3/2/2024 6:56:16 PM
3/2/2024 3:59:23 PM
Spent 30 plus minutes in there without any salespeople even glancing my way. They clearly saw me looking lost. Too bad I needed a whole bedroom set.
3/2/2024 3:35:35 PM
3/1/2024 7:55:26 PM
3/1/2024 3:05:44 PM
Fast service for delivery. Good value.
3/1/2024 5:18:53 AM
The delivery staff's work attitude is very good. I am very satisfied. Only the computer desk was not delivered together with the three pieces of furniture I bought. The others are all very good.
2/27/2024 9:47:28 PM
Everyone was so nice at the store, and the guys delivering were very polite and accommodating!! Great service!
2/27/2024 4:48:36 PM
The gentlemen that delivered my furniture were very courteous and quick.
2/27/2024 4:35:28 PM
2/26/2024 5:48:43 PM
Floor salesman was wonderful!
The two delivery men were great, really appreciate them.
2/26/2024 5:21:15 PM
2/25/2024 5:56:32 PM
2/24/2024 11:56:05 PM
2/24/2024 6:46:07 PM
Our sales man was a big asset to the store.He needs to be in a mananger position. LeRoy was the best salesman i ever delt with. Jake give him a raise.Thanks
2/24/2024 3:36:19 AM
2/22/2024 11:21:18 PM
2/21/2024 4:40:29 PM
2/20/2024 3:28:57 PM
The only reason it's not 5 stars is that the only acceptable type and color bed frame/headboard they have is backordered for THREE MONTHS.
2/20/2024 6:37:02 AM
Not bad, lots of cute stuff.
2/20/2024 12:59:10 AM
Really nice variety and good prices. Friendly staff ready to help.
2/19/2024 10:46:32 PM
Great store. Big selection. Great prices. Nice they offer delivery and install. Thank you for a great experience
2/19/2024 6:07:17 PM
2/19/2024 5:56:19 PM
The best prices I've ever seen and the selection and quality are top notch! The only place I purchase furniture!
2/19/2024 5:56:57 PM
2/18/2024 10:28:32 PM
Great products, great service and great timing on delivery
2/18/2024 7:06:39 PM
2/18/2024 3:51:13 AM
2/17/2024 6:36:02 PM
2/16/2024 9:20:15 PM
1/8/2024 10:56:10 PM
We found the perfect bedroom set. Great staff and delivery. we are happy.
2/15/2024 3:34:23 AM
2/15/2024 12:56:45 AM
Duane Blair, our salesman, was knowledgeable and made excellent recommendations for the bed we purchased. The delivery team was right on time, picked up our old bed & box springs (which we couldn't have moved!), and installed the new bed and box springs in less than 20 minutes. Great job AFW!
6/10/2017 2:17:52 AM
Great selection good prices
About This Store
American Furniture Warehouse Grand Junction, CO
The Grand Junction American Furniture Warehouse is your home for the largest selection of furniture in Colorado. Customers enjoy the largest selection of quality, stylish home furnishings and accessories at the lowest prices anywhere, anytime. What's more, AFW is known to have the largest selection of furniture under one roof in the United States - not just Colorado. American Furniture Warehouse keeps costs low, so customers enjoy not only unmatched quality, but also unbeatable savings on brand-name furniture. Stop by the Grand Junction American Furniture Warehouse and browse our huge selection of Bedroom sets, Dining Room sets, Sofas, Home Office Furniture, Entertainment Centers and so much more. We are proud to offer the best shopping experience in Colorado.
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