Store Info
Fort Collins, CO Showroom
625 SW Frontage Rd
Fort Collins, CO 80524
(970) 221-1981
Get Directions
Store Hours
- Monday: 10:00 AM - 10:00 PM
- Tuesday: 10:00 AM - 10:00 PM
- Wednesday: 10:00 AM - 10:00 PM
- Thursday: 10:00 AM - 10:00 PM
- Friday: 10:00 AM - 10:00 PM
- Saturday: 10:00 AM - 10:00 PM
- Sunday: 10:00 AM - 7:00 PM
Nearby Locations
Store Reviews
(100 reviews)
12/7/2021 1:10:20 AM
4/9/2021 12:10:20 AM
5/22/2021 12:10:20 AM
4/26/2021 12:10:20 AM
3/8/2021 1:10:20 AM
3/25/2021 12:10:20 AM
6/7/2021 12:10:20 AM
9/28/2018 11:54:47 PM
The movers did a good job for the most part. However, they forced my couch through the door, ripping part of the backing on the bottom and also as a result pushed an upper door bumper on my closet through the closet door leaving a huge whole. I didn’t notice it until 2 weeks later.
9/18/2018 5:23:47 PM
Great selection, staff at pickup door was exceptionally nice
9/12/2018 6:14:52 PM
Jerry Bertsch was extremely helpful.
9/8/2018 2:52:05 PM
Great customer service in store, but brought me two damaged dressers and told me that I had to accept the second one and that they would send someone out with other markers to fix my dresser and never did. I will not recommend to others since my furniture is damaged and not fixable.
9/5/2018 11:44:19 AM
Great customer service! Great selection! Friendly sales people!
9/5/2018 4:02:41 AM
I ordered a sectional to be delivered to my home in July. It was one of the highest priced models at nearly $3000, so I expected it would arrive in excellent shape. Unfortunately, there were already scuffs on it and mechanical problems with one of the reclining sections. One of the delivery men took a lighter to the scuff and rubbed it saying he could fix it. My husband asked they take back the scuffed section and we would have a new one sent. We also called the customer service line to ask them to send a different recliner section to replace the one that would not open or close smoothly. A month later we received the two replacement sections.
The couch still doesn’t fit together right or sit correctly. I am super disappointed in this purchase. I had great luck with my bedroom set from AFW, but the couch is the worst piece of furniture I’ve owned. I would return it, but was told there is a restocking fee. I’d rather not be out money for a couch I would no longer have.
9/3/2018 3:42:44 PM
Very happy with the service I received!
9/2/2018 6:08:48 PM
Great salesman , nice quality furniture ,I am burying a house in the near future and plan to furnish my home from american
9/2/2018 6:01:06 PM
We approached 2 salesmen talking. “Do you want to take them or do you want me to?” We stood there for a bit before they acknowledged us. Felt like we were disrupting something they preferred to do.
The rest was about the rules of how we had to do the transaction, order and pick up.
We lived 5 miles from the store- delivery 50$. There was no let’s see how we can help or make this work.
Overall felt like “we can take or leave your business.”
Exception were the front desk ladies who were very nice
9/2/2018 5:37:45 PM
great
9/2/2018 5:16:31 PM
Just wanted to say ...YOU ALL ARE GREAT!! And thank you for the great service. But...there is one thing...what's with all the brown and tan? We like colors and there wasn't much to choose from this time. However, we did find a beautiful Bronco blue couch and it fits in great with our theme. Thanks again!
9/2/2018 3:58:02 PM
Great 👍 experience
9/2/2018 2:21:58 PM
We had great customer service and the gentleman that assisted us was so patient and listened to us as we discussed our needs, and helped us find exactly what we wanted.
9/1/2018 6:30:19 PM
Knowledgeable sales person, good value,
9/1/2018 5:56:05 PM
Great customer service!
8/31/2018 10:47:28 PM
We've been working with Don Heier for years and he has been the best! We keep coming back!
8/31/2018 9:55:34 PM
Customer service and delivery are always great!
8/31/2018 9:55:32 PM
Great service all round, even the guys who delivered our furniture!
8/31/2018 7:12:42 PM
Always had good experience there
8/31/2018 2:27:22 PM
Great
8/30/2018 9:43:40 PM
Love the furniture, the sales personal are very nice and helpful. I would diffinately recommend this store.
8/30/2018 5:56:07 PM
Sales person Kent B was very helpful, delivery was prompt. Have called customer service, and after long hold times, encouraged to leave a message... but no one ever returns the call. So 5 stars for sales and delivery...less for customer service.
8/30/2018 5:34:44 PM
Love the furniture and the professionalism.
8/30/2018 4:22:28 PM
great service in store
8/30/2018 4:02:48 PM
Nice people. Good service. Thank you.
8/30/2018 2:54:58 PM
My wife and I have shop at AFW for years, We have always found what we needed and at a very fair price. Keep up the great store you have. Regards Bill and Diane Rhodes
8/30/2018 2:42:14 PM
Great customer service!!
8/30/2018 2:09:58 PM
I have a sofa with her left arm unsteady
8/30/2018 12:24:12 PM
We did a remodel recently and bought several pieces from afw at several different times. The people are friendly and we received great customer service. They called me when they said they would call me and deliveries were seamless. One piece was slightly damaged upon delivery and I was able to get a replacement piece without much trouble at all. The pickup system in the back warehouse is spot on. Those guys are really on top of it. Each time we went to pick up an item we never had to wait more than 5 minutes. Combined with the prices and service I definitely recommend shopping at afw.
8/29/2018 7:41:39 PM
Happy with customer service from sales personnel cashier and delivery.. Happy with purchases
8/29/2018 5:32:52 PM
Great service and price
8/29/2018 4:19:52 PM
Wonderful customer service!
8/29/2018 3:52:11 PM
Love your store and selection. From the purchase to the delivery, everything was smooth and very professional. I’ll be back.
8/29/2018 3:03:20 PM
Delivery was good. Not happy with how I felt pushed/rushes while looking at furniture.
8/29/2018 2:54:05 PM
Great service in the store and with the delivery! Sometimes pickup in the store is slow, but not too bad.
8/29/2018 2:41:36 PM
excellent service
8/29/2018 2:18:35 PM
Great customer service, delivery is always on time
8/29/2018 2:15:35 PM
great selection and excellent customer service. They really went the extra mile to help us find the perfect piece for our new home.
8/28/2018 2:39:08 PM
MM - I worked with a customer service on the phone to buy a mattress and foundation. We discussed the thickness of the mattress and determined that due to the thickness we would go with a low profile foundation. When it was delivered the information I received was wrong and the overall height was very low. I called and they took care of the issue promptly and exchanged the foundation (delivered to me). This was at no charge and I was over 100 miles away. Great service. I would have given a 5/5 but due to initial bad information I lowered it by 1. Overall I've had great service from AFW.
8/28/2018 2:10:57 PM
Only reason I didn’t give them a 5 was when I called customer service because the chair was missing one little piece on the bottom of one leg (making it lopsided) -they told me it would be a couple of days—it was 2 1/2 weeks before it came in the mail!
8/28/2018 2:04:16 AM
Love my furniture! Deliver an showed up on time were fast and did a great job. If I had a question my sales lady always anwered question. Very happy !
8/27/2018 5:18:19 PM
our sofa was backordered, but came in sooner than expected. great sofa
would like to thank Jake Jabs for generous donation of computer table to a charity for needy. he didn't give a second thought and said take what's needed. great man!
8/27/2018 2:35:03 PM
Delivery on time and very nice men
8/27/2018 2:20:49 PM
GREAT SERVICE
8/27/2018 2:13:01 PM
Prices and customer service are great.
8/27/2018 1:32:05 PM
I love my new furniture! The service was helpful and delivery was on time! Great experience:)
8/27/2018 1:07:20 PM
Good selection of furniture at a fair price
8/27/2018 12:38:21 AM
I love my furniture. The delivery guys were great. However, I’ve had to replace the cord on my electric love seat twice already though - in less than 2 months -once it popped, smoked & burned & the second time it was cut in half after using the recliner. I ordered a battery pack from Simon Li to prevent it from happening again as I was not happy about it.
8/26/2018 10:29:23 PM
Great experience, and our salesman was so very patient with us.
8/26/2018 3:27:28 PM
Great customer service
8/26/2018 2:46:13 PM
Ex fast service. I love shopping at AFW
8/25/2018 5:14:00 PM
Easy, quick service.
8/25/2018 4:59:39 PM
We've shopped at American furniture warehouse for years and love it! Great items and wonderful customer service!!!
8/25/2018 4:50:57 PM
Great selection. Excellent value. Really nice people. I'm a regular shopper there and have always had a great experience.
8/25/2018 4:13:40 PM
Great customer service helping me long distance to purchase a mattress for my college student. I purchased not only her mattress set from them but mine 3 years ago. I could not find a better price.
8/25/2018 3:27:19 PM
It was a train wreck
8/24/2018 11:17:50 PM
The Technician that came to the house was great.
8/24/2018 8:55:40 PM
Always very helpful!!
8/24/2018 5:58:09 PM
found what were looking for and some!
8/24/2018 11:35:03 AM
awesome shopping experience, no pressure, very satisfied
8/24/2018 10:35:22 AM
Great customer services and affordable prices
8/23/2018 7:05:47 PM
The guys in the mattress department were super helpful, not pushy, just where they needed to be when I'm testing mattresses - they had all the info on hand that I needed to help make my decision. Your store looks great. I was greeted kindly at the door - I love my local American Furniture Warehouse!
8/23/2018 3:25:25 AM
Always good service, will return.
8/22/2018 6:29:50 PM
It was fine.
8/22/2018 5:21:16 PM
Last Men who brought our couch were GREAT!!
8/22/2018 4:05:54 PM
Great sales staff, terrible delivery service
This is the second time we've had to wait 2 hours past our delivery window for our furniture to arrive. Either your scheduling department is scheduling too many stops or your delivery people are taking too long on their stops.
8/22/2018 3:44:07 PM
Dan helped us a couple of times in this store. Great salesman.
8/22/2018 3:17:19 PM
Great !
8/22/2018 3:05:42 PM
Fast, friendly, courteous service!
8/22/2018 12:53:38 AM
Great service without hassle
8/21/2018 11:58:02 PM
Good salesman, items delivered as promised by friendly, courteous drivers. Good value for the price.
8/21/2018 6:48:18 PM
Great customer service.
8/21/2018 4:49:53 PM
It was great. Once I was finally helped.
8/21/2018 3:21:52 PM
They have a hard time finding the right balance between letting customers browse and actually assisting. Also delivered furniture different from the floor model that I chose; still have not been able to resolve that.
8/21/2018 3:14:10 PM
Your staff went above and beyond to get our new furniture to us, finding it - even though their computers said it was out of stock.
8/21/2018 3:03:29 PM
Great salesperson
8/21/2018 2:22:30 PM
Nicole Fiffe is the BEST! She always has taken her time and showed me everything so I can make a good decision on my purchases this is my 3rd time working with her and I won't buy from anyone else.
8/21/2018 3:20:13 AM
No pressure and great service!
8/21/2018 2:54:18 AM
We are 100 miles from store and delivery was set up and without any problems. friendly and efficient delivery and setup of our beds.
8/20/2018 9:09:23 PM
Great customer service
8/20/2018 4:35:45 PM
Good prices
Good service
8/20/2018 4:23:39 PM
Great experience inside the store with the salesman. However the delivery driver banged up the furniture, our brand new walls, and broke in overhead light fixture. We file the claim that took an hour and a half to process over the phone. The follow up repairs were fine but the overall experience left a very bad taste in our mouth. The delivery driver was rude and couldn’t care less about us. Lots of opportunities for improvement.
8/20/2018 3:42:42 PM
We had a few issues with our furniture. I was very satisfied with customer service and the willingness to make it right!!
8/20/2018 2:50:52 PM
Great!
8/20/2018 2:30:35 PM
Awesome customer service
8/20/2018 2:25:58 PM
Great customer service.
8/20/2018 2:16:48 PM
We picked up..when we got home couch had tears. Had to exchange. After heated negotiating to get delivery of replacement and pick up of torn couch we were made to pay extra for taxes. Even tho we had already purchased and picked up and it was now just an exchange. We were tired of arguing and gave in. Won't be back any time soon.
8/19/2018 10:39:26 PM
We have furnished our entire house with AFW. They are amazing and have been very accommodating when I have to send something back or exchange something or even get a piece repaired. I couldn’t be happier with their service.
8/19/2018 5:55:47 PM
I love to shop there but you never have anything in stock . last trip 3 out of 3 items we needed had to be ordered . I have spent over $20,000.00 there and not sure if I will be back . ft Collins store
8/19/2018 2:56:49 PM
Great service
8/19/2018 2:17:48 PM
New to area picked out small sofa. Delivery crew did not even take it off truck. Said it was too big to fit through door we measured at store and it looked like it would fit if angled. Charged delivery fee will never buy an item that needs delivery from your store again.
8/18/2018 10:50:10 PM
Jerry was so helpful and responsive. I really appreciated him. He is great at customer service.
8/18/2018 6:49:27 PM
Awesome service. All were helpful.
About This Store
American Furniture Warehouse Fort Collins, CO
The Fort Collins American Furniture Warehouse store has easy access from I-25 and Highway 14. Our huge showroom provides the largest selection and best prices anywhere, anytime. We offer a white glove delivery service seven days a week to all of Northern Colorado. We have a vast selection of mattresses, dining room sets, sofas, loveseats and home office furniture in stock for immediate pick-up. We have a rental truck on site for a small fee. There is currently a bilingual salesperson on staff for our Spanish-speaking customers. The Fort Collins AFW prides itself on the most pleasant and honest shopping experience anywhere in Northern Colorado.
Get the AFW Visualizer App
Get the AFW Visualizer App