11/30/2023 9:15:02 PM
Friendly staff from beginning to end.
11/30/2023 6:33:35 PM
Great customer service!
11/30/2023 4:50:03 PM
Timely and efficient
11/30/2023 4:59:21 PM
All the way from showroom to delivery was five star experience
11/29/2023 9:18:48 PM
Great selection, no pressure sales. Delivery and set up were on time and very professional.
11/28/2023 7:02:14 PM
Outstanding, sales representative (Daniel) made our experience at AFW thoroughly enjoyable. Very personable, extremely knowledgeable, and answered all our questions with professional confidence. Daniel was definitely the main reason we purchased instead of just “window shopped” at AFW. Thanks, Daniel.
11/28/2023 5:32:38 PM
Salesperson was helpful but not pushy at all. Delivery went well
11/27/2023 8:59:03 PM
I’ve consistently enjoyed exceptional service from our dedicated sales representative, making annual purchases a breeze. Unfortunately, my positive experience takes a hit when it comes to the management side of things.
Despite our sales representative’s efforts to communicate our identity for pickups, the management’s inflexibility and insistence on additional verification have been inconvenient. Given my wife’s tight schedule, I often find myself as the one handling pickups, and the lack of a streamlined process adds unnecessary frustration.
On multiple occasions, I’ve encountered a disheartening issue where, because of my wife not having my last name on record, the management hesitated to acknowledge me as the husband. This not only added an uncomfortable layer to the process but also contributed to a sense of being treated like a stranger in a space where we have been loyal customers for years.
The absence of an option to add authorized individuals for pickups is a missed opportunity. Regrettably, rather than finding a solution, the management’s approach has sometimes been dismissive, leading to unpleasant experiences and a feeling of being rushed during pickups.
This has translated into a subpar customer experience, reflecting poorly on the overall management and customer service. It’s disheartening to encounter such attitudes, especially when we are long-time customers.
While our sales representative continues to shine, the management’s approach has left much to be desired. Considering our loyalty to the brand, it’s disconcerting to feel like strangers rather than valued patrons. I hope for improvements in these areas to ensure a more seamless and pleasant experience for all customers.
In the end, it might be worth considering paying a bit more for a service that respects and values its customers.
11/26/2023 6:01:13 PM
David and Richard, the delivery drivers, were professional and made sure everything was where I wanted it. It felt like white glove service!
11/26/2023 3:04:41 PM
Always great customer service from the time you buy to the time they deliver. Can't ever go wrong with AFW!
11/26/2023 2:01:52 PM
Had a mattress delivered and old one taken away. Guys were awesome. ALL of my furniture is from AFW, great place!
11/25/2023 4:21:54 PM
Bill Ekenberg was a fantabulous salesman, spent all the time I needed. I came in that day to BUY furniture and I knew AFW was the place to go! Unfortunately, the media center and "topper" would NOT fit into the elevator, much to my chagrin, because I was absolutely in LOVE, LOVE, LOVE with that piece! I'll come back in next week to see if I'm able to find something comparable, along with a corner desk, chair, end tables, lamps, area rug, etc. I will ONLY go to BILL!!!!!
Thank you for the exceptional buying experience!
5/24/2015 1:38:42 AM
Our salesperson Morris Friedman is the best! He made sure to walk us through each step of the purchase.
5/17/2014 8:07:58 AM
An employee was very courteous and told me that unless you have a 600 plus credit score, there is no way you will get financing for the zero interest rate through their Wells Fargo financing group.... Other than that, the furniture was awesome
1/4/2015 2:33:49 AM
Ordered a sofa at the Fort Collins store, but they didn't have it in stock, so we had to go to Longmont. No problem, they told me it would be ready when I got there. 45 minutes later, we arrive, and its not ready. We give the guy the receipt and he says he will get it, and gives us a beeper to be notified when it was ready. We see it arrive in the bay, and watch about 5 other people load up, but nothing. We ask about the couch sitting there (ours) and the lady gives us attitude, and the 5 other employees doing nothing just stood there. Wasted over an hour, and got nothing but grief.
5/27/2015 5:57:44 PM
If I could give zero stars I would. I purchased a leather sectional from AFW less than a year ago. A few months ago I noticed the leather was tearing at the seams on all but one of the pieces (the console which no one sits on). Also, the handle on one of the recliners broke. I called customer service and they sent a technician out to check the damage. The woman I spoke to on the phone that set up the appointment even asked if the damage was along the seams--they already seemed to know there was a defect in their product even before I called. The technician fixed the handle, but reported that the tears along the seams were due to animal damage and would not be covered by the 1 year warranty. The reason we were told that he knew it was animal damage, and not just shoddy workmanship or poor quality leather is because he found a large amount of pet hair under the couch. Yes, I have 2 dogs that have hopped up on the couch a time or two, but spend the majority of the day on their own couch or in their kennel. The damage is on the entire sectional, so couldn't possibly be due to my dogs. I was told I would be responsible for fixing the damage since it was caused by my pets. I have never been so disappointed in a product or a company in my life. Please, people, spend your money somewhere else. AFW sells poorly manufactured furniture and will not stand by their product, or their customers, when there is an issue.
1/3/2015 11:28:03 PM
One star until you help us with the KOAA situation. No NBC channel for Direct TV subscribers. Consider pulling your advertisements until this situation is resolved.
1/11/2014 2:16:02 AM
We buy all of our furniture there.
9/21/2014 5:47:41 PM
I purchased a mattress on labor day (sept 1st), and here I sit on the 21st with no mattress yet:( Allow me to enlighten on how this frustrating series of event occurred....
First , I purchased the mattress cash. The employee who sold it to me showed me the warehouse it would be coming from on his computer and explained it would take seven to ten days to be in the store for pickup. Great I was exited!
Ten days later .. no mattress? No phone call? So I called them and got put on hold while they tried to figure out what had happened:( The employee who sold it to me told me that my mattress was sold on accident? There was going to be another shipment in 7-10 days:( . A customer service rep. called after that and explained that there was never a mattress available on the day that I purchased it? I observed the computer that the sales guy was on and it indeed said that it was in fact available at least on his computer anyway. Whatever transpired someone was obviously not being entirely honest. I was absolutely frustrated but reluctantly I asked them to order it again and I would be waiting another seven to ten days:(
On the 18th I received a call that explained that my purchase was ready to be delivered. I set up delivery for Sunday the 21st :)
On the 19th I received an automated phone call that explained my delivery window was between 9 and 11 or something like that on the 20th??? So I called again to voice my frustration and please schedule the delivery for sunday like I had asked in the first place.
No call on saturday the 20th to confirm delivery on the 21st :( ... I already know someone had screwed up again, because thats pretty much there MO now..
Sooo I call sunday morning and again I am offered fake apologies that I have heard many times before from the same people:( The apologies are worthless at this point and my patience is in very short supply. I insist that it be delivered immediately and I don't really care how. The lady said she needed to call me back. I waited an hour and I called her back. She explained that she was just about to call me and tell me that they are sending it from denver and it will be at my house SOMETIME today?
We will see...
3/2/2015 3:52:16 AM
If I could have given a 0 I would have!! Rude customer service!! When I asked what the return police was for fear an office chair was too large he responded with "what would be wrong with it?" With a horrible attitude and dirty look on his face. I stated the size of my office. He then told me there would be a restocking fee rather than just giving me the return police!! Not happy at all with this place! He ruined a large sale for the company as we were prepared to purchase a desk and living room set also! DONT GO TO AMERICAN FURNITURE!!!
1/18/2015 8:20:49 PM
Very unprofessional customer service, and when complaint was reported to management, they acted as if they could care less. So much for the professional Image that Jake Jabs portrays on the commercials. Very disappointed in my recent experience.
11/8/2014 9:30:12 PM
Terrible customer service.
8/8/2014 10:10:48 PM
We like to have fun and American furniture warehouse. And so do our customers.
Sent from Carol's iPhone
8/7/2014 3:08:37 AM
I bought two mattress and frames 6 months ago. LOVE my new beds. I definately plan on going back at income tax time to buy more furniture.
11/16/2014 2:23:22 AM
First time being there. I loved the place. Wayyyyyy better than "the dump". i picked out an awesome couch super cheap! Thank you! And docking went smooth. Buzzer went off and we were out of there in a matter of mins!
3/17/2014 7:24:55 PM
I love this place...beautiful furniture for your home..And the customer service is awsome its so relaxing to shop here Wow I love it !!!!!
5/13/2015 7:08:41 PM
East valley location was on point! We had an amazing experience. Our sales guy was extremely helpful and had everything set for us. Thier delivery guys where so fast and efficient! Sweet as can be too! Definitely my go to for furniture from now on!
9/4/2014 4:41:17 AM
customer service is gone...bought every piece of furniture there and this weekend bought something else, couldn't be delivered, sales person had no interest in helping for new purchase AND customer service manager did absolutely nothing to try to keep our business so we went somewhere else...too bad, like the prices & furniture but hate being treated like we don't matter...so sorry, found a new place to shop now
12/24/2014 1:26:01 AM
Took day off work to wait for entire bedroom suite to be delivered after confirming delivery window. .. finally called warehouse and they told me there must have been a glitch... my furniture was not on any truck. ..... and their attitude is. .. oh well. . We'll bring it tomorrow..... well tomorrow is not convenient. .... first and last time doing business with them
2/13/2015 12:58:51 AM
This company sells cheap foreign nock off furniture. After several purchases couch nothing last more than couple years. There have long been speculations afw sells nothing but cheap Chinese furniture. Then low and behold themis jack jabs on nbc nightly news on 2/12/15 worried his cheap furniture from india and china wont be in on time due to port shutdowns. This company does not support American manufacturing, American should not even be included in the name. Shop elsewhere for better quality and support true American manufacturing
2/23/2015 5:33:08 AM
I haven't been here yet, my finger just bumped the stars. Lol!
11/3/2014 12:32:16 AM
Purchased 2 end tables at the store on power rd. we were told they were at the Glendale store and they would be delivered for pickup in 2 days. Two weeks later and we still don't have them. When we call, we get nothing but attitude. Worst customer service.
10/31/2015 7:58:54 PM
Horrible customer service!!!! Avoid this store at all cost!
3/20/2015 7:38:49 PM
I'm very impressed. Was watching the show The Doctor's. proud to see that AFW donated $10,000 to a family who lost their dream home and furnishings after finding it had previously been a meth house. Their young son became ill after Living in the house for a short time. Thanks AFW for helping this family!
5/2/2015 8:33:16 PM
Very friendly staff!!
Excellent selection of furniture too!