6/17/2022 6:30:42 PM
No asked to help us. We were there for over an hour
6/15/2022 2:25:26 PM
Super helpful associates. My product I ordered is on backorder, but still came in within the week. Warehouse is also really nice. Pick up is fast, professional, and well kept. Always buying furniture here
6/14/2022 1:29:37 AM
I ordered a table back in November 2021 and was told it was back ordered and would arrive in February. After calling in February I was told it was again back ordered and wouldn’t arrive until June. I call today and it still has not arrived. I spoke on the phone with Danielle and she was very condescending and rude. All I wanted to know is when I could expect to pick up my dining table. Very unprofessional. I have been a customer for a long time, but do not plan on returning.
6/14/2022 1:47:50 AM
We live on a military base; we know deliveries can be difficult and were on standby to basically finish the delivery ourselves and meet drivers at the gate. The drivers never called, or if they did, they committed human error and dialed the wrong number but now we're being punished. We called the office for an update only to find out the truck had returned to the warehouse hours earlier. No couch, no refund on delivery fee, now have to pay a new delivery fee, and take off of work to reschedule a new delivery. No one was going to call us or try to actually take care of the customers. What a joke.
Update: after an hour and a half of back and forth, being hung up on, etc. with several customer service representatives, one was extremely kind to us and actually tried to help. We were able to get half of one delivery fee refunded. We are thankful for her, but in general, we will not work with this company again. Fingers crossed with get our couch on the next try.
Final update: we did get our couch and it's great. The delivery drivers were wonderful. Our issue was with the first delivery attempt not being handled properly and then the first customer service representative saying we were lying, they couldn't help up, and then hanging up on us.
6/11/2022 6:56:03 PM
American Furniture petting everything these days, looks like I can not find a better price anywhere else. It is was a nice experience also with Adrian Inzurriaga (The agent who helped me with the purchasing there). He was so patient with me.