So much variety. Wonderful experience. Bought a sectional and a dinner table set. Very happy with the quality and service.

Had to return a lamp that stopped working. I tried to just have the piece of the lamp that broke, replaced. We couldn’t because the lamp was no longer available. Per customer service, they told us to return to the store and do an exchange. We went to the store, and the greeter of the store was absolutely rude on more than one occasion. She was appalled that we would bring back a broken lamp through the front door. Apparently we were supposed to return to the warehouse in the back of the store. No one ever indicated that. I decided to take the lamp to the back and give my dad time walking the showroom looking for the replacement. She proceeds to get rude a few more times with my dad. I get back in the store, find the one we want and ask for help. The salesman directed us to the front of the store. We go to the front to be told to find “someone in red”. My point is, the lack of communication, help, combined with the rude attitude of a store greeter did not sit well. Thousands of dollars spent to be treated like we were a problem. Absolutely will rate this a 2/10.

Got a great new sofa and they really helped us out with the selection. Ask for Osar he is the best sales guy!!

Me and my wife went on the hunt for a furniture accessory and found exactly what we were looking for from a large selection

Nice recliners!

Great furniture, great prices, easy delivery, they set up everything for you! I bought a couch and a shelf and they are beautiful pieces! So awesome I love AFW!

I finally found the furniture that I needed and also the perfect mattress

From the moment we entered the store, purchased our new couch and recliner and then with delivery, we are so pleased with the entire experience.

Love my furniture but no one even stopped and helped me on the floor. So the service was lacking.

The staff is friendly and very helpful. Kelead knew exactly what I was looking for and was glad to show us around. We were in and out in no time. Thank you for your great customer service, Kelead.

I found the sofa I was looking for, but it was too deep

The bed is trash customer service even worst. I purchased the North Shore King Sleigh Bed about 4 months ago the paint started to peeling off the footboard. I reached out to customer service, they put the blame on me and refused to do the repair. they were more interested to charge me $300 to do the repair. Save your money and spend where they appreciate you more. Worst retail business to deal with.

Excellent UNLESS you have an issue. We ordered a two couches and an ottoman (we’ve also shopped with them on other occasions) and the ottoman came broken. And we realized how cheaply made it was, so we politely let customer service know that it came damaged and we no longer wanted it. What a nightmare. Their customer service is incredibly rude. What a shame. We were furnishing our entire home with AFW - we’re going to stop here at 2 couches and the ottoman. Not worth the risk of damaged product and then fighting to replace it.

I recently had an unfortunate experience with American Furniture when I decided to return a chair I had purchased. Despite returning the item well within the 30-day return window, the process was far from smooth or customer-friendly. Firstly, I was taken aback by the unexpected 15% restocking fee that was deducted from my refund. This charge was not clearly communicated at the time of purchase, which I believe is an unfair practice and not in line with transparent customer service. Moreover, the behavior of the staff member handling my return was disappointing. The individual was discourteous and seemed uninterested in assisting me or addressing my concerns. This kind of interaction is not something I would expect from a reputable company and certainly not something that encourages repeat business. Overall, my experience was marked by hidden charges and poor customer service, making it unlikely that I will shop with American Furniture again. I hope this feedback prompts a reassessment of your return policies and staff training to improve future customer interactions.

Great Value!!! Awesome furniture with styles fitting any room.

Greater

I have NEVER had a worse experience trying to buy furniture! Although the sales staff was nice - but did fail to ask necessary questions about delivery after I informed her that the product would need to be delivered via an elevator- the customer service, delivery, and quality of the product were so poor that i would give ZERO stars if that was an option! I purchased an end table that i took home that day, and had a matching coffee table and a sleeper sofa due for delivery at the end of the week. Strike one: the directions for assembly of the coffee table were TERRIBLE. They were so bad that i went to the store the day before the delivery was due to cancel the coffee table (also a “customer must assemble” project). I was informed that the store could not help me with this; i needed to call customer service. A wasted trip - in Denver traffic! I was told the coffee table had already been loaded on the delivery truck, but they “generously” (their view, not mine!) would not charge me the 15% restock fee because the coffee table was still in its box. Strike two: I received a text saying that the sofa would be delivered the next day, in a 2.5 hour window. I waited patiently throughout the window, and called afterwards to find out when the sofa would be delivered. I was informed that there had been a “miscommunication” somewhere between Customer Service (who canceled the coffee table) and delivery (who apparently assumed that it was the ENTIRE order that had been cancelled). I asked them to bring me the sofa at the end of the day, and was disgusted to hear that the sofa had been REMOVED from the truck (after i had been told the coffee table could not be cancelled immediately because it was already on the truck). I was informed that I could get the sofa the next day - but they refused to provide a delivery window- IF it fit in the elevator. THAT issue should have been mentioned when i purchased the sofa and provided DETAILED instructions about delivery. Strike three: i made ANOTHER trip to the store to measure the sofa and decide if i was willing to put up with another wasted day for a possibly failed delivery attempt. It turned out that the “queen size” mattress was listed as 72” - when a TRUE queen size is 80” long - and the mattress measured only 69”! THAT would not be acceptable for my 6-foot tall visitors! Disgusted with the poor customer service, horrible assembly instructions (for the end table ), and inaccurate and misleading dimension information on the mattress, I cancelled the ENTIRE order. Strike FOUR: THEN they woke me up on the morning of the “we won’t give you a window for delivery other than ‘Saturday’ “ day - to discuss when the sofa would be delivered! NOBODY deserves FOUR strikes! Do NOT attempt to do business with this organization! You will be TERRIBLY disappointed! Strike three:

This has nothing to do with the store itself in terms of merchandise but in regard to hiring and understanding of predicaments that happen I would have to rate this place to zero but there's no option The hiring manager Jim is a gentleman I really enjoyed speaking with them and he's a great guy unfortunately two days in a row I had an issue that was out of my control One my cat bit my 2-year-old son in the face and his cheek I had to go to the emergency room in which I have documentation and paperwork that I offer to give to him he said it's okay look at the weather today snowstorm got into an accident give him a call after we call the police and he told me that I no longer have the job If you can't understand these vital points how do you care about your employees

I ordered a sofa chair, but upon delivery, it was deemed too large for the intended room. Instead, I had it placed in the adjacent room and after AFW left, I move it with a dolly into the desired room with no issues. Unfortunately, during the delivery team's attempt to take the chair upstairs, they ended up damaging the ceiling. We notified AFW of the poor experience and the damage and two weeks later they said they were still reviewing. We will likely dispute the deliver charges to cover the wall damages and won’t ever go back.

2 broken recliners, 1 busted frame, the other non working and not assembled correctly. 4+ hours of driving to warehouses, 0 customer service. Crap furniture. RESPONSE-Actually your customer service just hung up on me, twice. Never offered me anything.

They have the best items! Love my new couch!

Got a super relaxing rocker recliner Excellent customer service from walk in to truck for delivery

Lots of inventory, very friendly sales associates available to help.

This is just a heads up for anyone buying a futon, DONT. I know they seem cool but futons don’t really last that long. Like I got one for my room bc I thought it would be cool but my futon didn’t last for 2 years. When I paid for them to come set it up in my house they were very rude to my grandma when she asked if they could push it over too the corner of the room but they said “ no we don’t do that” like really? Can’t help out an old lady who just wants you to push it a few feet away against the corner? And a month after I got the futon one of the legs fell off bc it wasn’t screwed in right!! So I’m just a little disappointed at the futon Quality and the guys who set it up. And more about the futon, if you are a big person like me tbh… it isn’t gonna last for you. My bed is now being held up by bricks and is caved in the middle so I had to put pillows and more futon mattress over to just even put the bed and to be able to be laid on, i definitely know now to just buy a real bed instead of a futon.

I recently bought a new bed frame, box spring and mattress and had a great experience. I was especially impressed by the prompt delivery service - the men who brought my new items were very respectful and quick, and they set everything up just the way I wanted it. I’d definitely shop at this location again!

Good service

Great service.

I’ve had not so good experiences in the past today Elba Lopez changed that for me she helped me with a smile on my face I came in exhausted to buy a new bed for my son for Christmas at 7:30pm (12/21/23) and when I left her she had me energized with her bubbly personality thank you for a wonderful experience.

Great

The floor salesman, Steve, was attentive and patient. He took measurements and talked through our entire brainstorm on design, fit and placement of furniture. The purchase was followed up by a professional and friendly delivery that arrived on time and was set up by the AFW team. Convenient and good customer service!

And plus a professional at their job their assisted you and load and unload your your merchandise really helpful

American Furniture Warehouse has a large selection of beds at great prices. The salesman who helped us was fantastic and the delivery process was easy.

Always love their selection and affordable prices!

Item arrived damaged. Delivery driver took me out to the truck to show me the damage and said that if I accepted the delivery, I would receive a discount. I was puzzled as to why the damaged was not noticed before the delivery. Delivery driver then delivered the item, assembled it and showed me even more damage and then told me that they were missing a piece to put everything together! Long story short, not only did I not receive a discount, but I can't even use the furniture! I then called customer service and they're sending over a repair person to fix the furniture but can't give me a time or date. 👎🏽👎🏽👎🏽👎🏽👎🏽 If I don't get this resolved this week, I will file a chargeback.

Rude staff at Aurora location.

I swear we ordered a damn couch and coffee table from American furniture for November 3rd had to reschedule cause their system crashed which is understandable but then these idiots tell us they will make sure they get to us before 4pm today (which was our rescheduled delivery date) as we live on a military base then to find out that we won't get our order until after 4pm and that there's no guarantee that they will get to us yet we had a note put in about living on base so what a waste to just have that there but not only that but then we find out we could have paid for time delivery Like make it make sense cause this is a real big inconvenience and disappointing.

I don't think you will find better deals than here

Poco empleados

Cool stuff.

Nice store staff was friendly and they kept asking if we needed any help finding something. But we wanted to get these 2 stools but they were the floor models lol. We would have to go to another location to get them. But overall good store

I would love to send you photos but it won't take it The people at Aurora store were very helpful it all went downhill when the delivery people came and brought me used furniture and lied about it and said it was brand new out of a box I'm very very disappointed never shop at American warehouse again tell Jake I said hi

Good price, good service.

Always a very frienplace to shop.

Purchased 2 chairs. Pricing like amazon, but if an issue dont have to deal with sending/waiting. Lots of options!

Just recently moved here to colorado and was recommended this store. I was very very impressed.I ended up buying a sectional with Robertoooos awesome assistance Will be back here to fill up my hom with this great furniture 1

Excellent service and excellent price! 😊

We had a wonderful experience. Prices were great based on the high quality of the furniture. Ahsan helped us pick out a new bed and mattress and he was great - very charismatic and he knew what to recommend based on our requirements. I will definitely go here again in the future.

Easy quick and reasonably priced. Hard to beat it.

Your driver's act like children! Teach them some respect!

Got a couple nice rugs from here. Price was more then I wanted to pay bit was able to have them same day. Selection is ok found one rug i absolutely love but was difficult to find a second one. Staff was courteous when entering the building. Store seems a little unorganized as you walk through would like to see better separation of different items.

Finally a furniture store in Aurora that has no issues delivering to a military base. Apparently that’s something Home Depot and Wayfair can’t seem to figure out. I just moved to the area and my wife told me about this place so we went in and purchased a couch and they delivered it within days. Definitely recommend this place to anyone that moves into town.

Great prices

Always friendly staff and great prices.

Me and the wife picked up a big leather Sofa from these people that cost over $1,000.00 and we have not even had this furniture for a MONTH and the electric recliner function broke almost immediately.

Great service

It's a whole lot nicer in the inside.

Great furniture

Service at the store and delivery were both excellent! Jazmine has been particularly helpful and was flexible enough to let us add another piece to an existing delivery at the last minute. The couch, chair, and ottoman we got are super comfy, and they came with cute pillows we weren't expecting. Love working with them!

Do not buy from this company! It is not worth the headache. Today I was supposed to receive my order. A bed and a mattress. This is an $1100 order. Delivery shows up with a broken bed and tells me they will set it up anyways and replace the broken pieces at a later time with, get this, the mattress that was not on the truck that I ordered. Well what happened to my mattress? "Its on back order". So I go to the store and they tell me there was never a transfer put in for my mattress. They also tell me they cant help me, call customer service. I call customer service and they basically told me all they would cover was the $60 delivery fee, or told me they would give me a truck for "FREE" and go pick it up myself and put it together myself. I have a life that I had to work around to: 1.) Search instore for this bed 2.) Be there waiting for my delivery 3.) Drive back to the store to get some type of customer service after paying $1100. I was also planning on purchasing my bedding from there today. This was a terrible experience. I will not shop at or refer anyone to your store. I will go out of my way to deter people from shopping there. Thank you for complicating a very easy process and providing little to no rectification.

Big! Plenty of friendly customer service!

Go straight to Tim. This place is awesome and he can help you navigate it.

Walked in to look at couches and was able to walk around and look without being bombarded by salesmen. Once we had questions, Raymond was there to help. Very friendly and knowledgeable. Helped show us a few options that fit our needs and give some suggestions. Encouraged us to go home and think it over. Sent us a link to the Home Planner as well as links to what we looked at to make sure it works. No pressure to buy. Will be buying with him for sure. Will come back for other furniture in the near future.

An inspirational array of every conceiveable form of furniture and household decor. The staff I encountered we're authentic friendly and knowledgeable. The knowledge of where things are and what to look for impressed me most. Much warmer at American than at Ikea. I guess that's what earned Jake the title, "Furniture King".

Lamentablemente les tengo que escribir esto pues no me gustan las mentiras el pasado domingo llegue buscando un adorno para mi sala y encontré lo que buscaba pero estaba en dorado y lo necesitaba en plateado, me acerqué al trabajador Robert y le preguntéis lo tenían en el color que necesitaba y este me dijo que si que lo iba a ordenar y resulta que es mentira ayer lo recojo y sigue siendo dorado llame a la tienda y dicen que solo es en ese color , así que por vender cualquier cosa hacen . American Furniture es necesario le digan y expliquen a sus empleados que la mejor manera de vender es cuidar el dinero de sus clientes pues no regresan más por ahí por mentir y además de no recomendar a nadie pues ponen primero sus intereses que los del cliente

Khalil was really helpful was very patient with our first purchase there wonderful man

The customer service was horrible and we had to track someone down to help us, then he was rude making snide comments and rushing us.

Great selection of furniture.

Had to buy my son a bed. The pictures are the ones I looked at. Isiah, the guy that helped me was so nice, and he knew a lot about what I asked. He even helped me all the way through the process of buying it. I will definitely be going g there for all my furniture needs.

This is a brousing store hot a.lamp tho

Had to pick up items in truck and deliver