Great prices on some great furniture. They have some amazing large wall-art at good prices as well. Worth the drive from anywhere in town.

Dont waste your money. Terrible customer service no one ever has an answer to questions. The furniture is NOT OF GOOD QUALITY, they attempted to re-deliver the same defective sectional piece twice, days apart. One dresser was non functional so sent back, replacement was not available so we were refunded. Entertainment Center went from a 2 week back order to 2 months no one called to inform us so it was canceled. Two months later I'm still waiting on a refund. I'm told it will be another two months and I'm stuck paying for items that I don't have. We also have had issues with finances and being charged wrong state taxes. I have driven to there location 3 times to get help and am always referred to customer service. A manager also never seems to be available. "We're all new here or have no training before hitting the sales floor. " is a popular excuse amongst the employees here and you will never encounter the same employee more than once as they seem to have a high turn over rate with employees at this store.

Phuong Nguyen was amazing and guided us to exactly what we were looking for, the price was also amazing!

So far very impressed at the prices, ease of doing business with and quality of their furniture!

I had an outstanding experience shopping for sofas and loveseats at this store. The selection was top-notch, offering a wide variety of styles and options that perfectly matched what we were looking for. Our salesperson, Phoung (Fong), went above and beyond with her exceptional knowledge and professionalism. She provided us with detailed information and insightful recommendations, making our decision-making process effortless and enjoyable. The entire shopping experience was smooth, stress-free, and exceeded our expectations. I highly recommend this store to anyone in search of quality furniture and excellent customer service!

I placed an order online for 6 dining room chairs, and 3 barstools on June 30. None of these showed backordered at the time of my order. I finally got the chairs delivered on July 31. Only 6 of the 9 chairs showed up. I called customer service and they said the 3 remaining chairs were being sent from their Colorado warehouse. It is now August 16 and I'm still waiting for my 3 chairs. I will not go back to this place AGAIN! Customer service sucks, you can't get a straight answer from anyone.

On Aug 15 I received a replacement couch that was damaged (tear)....upon receiving replacement, both delivery drivers and myself made sure no tesrs....once drivers left I noticed a sizable indentation on arm that is quite visible and appears poorly made... and hope to have this one replaced as well...

Person who attended me very nice and very very helpful

New to Marana. I was looking for a bed frame for my son. They had a large selection. We were allowed to shop without any high-pressure salespeople following us around when I decided to buy a very nice guy by the name of Allen, helped us. We will return.

Worst store to shop if I could give negative 1 I would have give it to American furniture. I spent over 4000$ on furnitures. They told me it takes 6 weeks to get your furnitures, 6 weeks past by never heard anything from the store I had to call the store, asking them what happened to my furnitures. The customer service lady told me, your furniture is here when you want it delivered. I ask the customer service lady, you guys suppose to call me when you receive it. She apologized basically it is not a big problem. When I received my bed it was damaged. Had to call the customer service that they damaged my bed. Had to take picture and send them the picture of the damage item, heard back two days after that they can give me 25$ refund and send someone to fix it. Beside going throw a hustle I decided to keep the bed. Second thing I ordered a mattress, same thing suppose to get in 6 weeks still haven’t heard anything from the sales person, called the customer service manager. She tells me it takes three months for your mattress to get here. I asked her how come no one called me to tell me that, but supposedly she doesn’t know because it is the sales person job. There is no accountability, no customer service. They make you ran around in circles. The solution was to get refund or go find another mattress. They don’t care about the customers time. If I had to do it again I would never ever shopped at American furniture store. It is better to spent couple 100 more to get it from Ashley furniture than AFW

Lots of options and great staff. We were helped by Phoung Nguyen who was super nice! She wasn't pushy, let us take our time and showed us all the options that would fit our space. Really recommend having her show you around!

This place has a huge selection, and we love the couch and love seat we just purchased! Delivery was on time and very professional! Thanks for all your help, Phuong Nguyen 🙂

They say it will take 10-15 minutes until you get a text to go and load your item. We bought 1 rug and waited an hour in the parking lot and they still did not text us until we approached them and asked why it was taking so long.

Friendly sales staff doesn't hover over you or rush you. Great selection, and the prices are terrific. The delivery is a really good deal too; not what I'm used to.

Very happy with the shopping experience. Our sales consultant, Phuong Nguyen, was very helpful, patient and spent considerable time assisting us in finding just the right furniture for our needs. Completing the purchase was quick and well expained and the delivery was on time and done professionally. I would not hesitate to recommend Ms. Nguyen and American Furniture to my friends and to shop there again.

Phuong (Fong) was very helpful and had a great attitude! The delivery service was incredible! The warehouse had a great selection of items with reasonable prices! Very happy with our experience!

Terrible customer service after purchase! We received a text asking to confirm delivery. We confirmed delivery, adjusted our schedule to be home and the delivery never happened. Spoke with customer service and was told the delivery was cancelled but nobody notified us of the cancellation. Waisted an entire day and when we called American Furniture Warehouse was on hold for 2 hours and received no help. I still don’t know what is going on with the furniture I purchased.

the friendly environment welcomed us brightly and the customer service was top notch. i comfortably scanned the place until i found perfect fits for my search. Phuong Nguyen was an absolute treat, she proffesionally and efficiently handled my purchase. i even came back a second visit hoping to be helped out specifically by her, and without a doubt she has dedication for what she does. Thank you, Phuong , thank you american furniture warehouse

The staff member Phuong helped us pick the right piece for what we needed and she was very helpful, highly recommend to come here if you need good furniture at a low price!

Phuong was very helpful. She is service oriented and made sure we got what we wanted from a huge selection of well-made and reasonably priced pieces of decor.

Great selection and price. Picked up some patio chairs and living room chair. Good service, no pressure.

This is the third time I have ordered from this company, I have to say I love their prices and quality of furniture. The sales reps are way better than Sam Levitz employees. Afw employees don’t hound you or stalk you as soon as you walk in the door. The best part of American Warehouse Furniture is that they actually have furniture to sell. You have the choice of picking up your furniture or having it delivered for a small fee. This location has a great selection of every room furniture selection. Prices are way better than other furniture stores in Tucson. Delivery drivers are awesome as well, they ask to see where the furniture is going before they start bring the order in. Driver and helper were considerate and careful. Everyone we have encountered have been delightful to work with.

We purchased a loveseat from AFW. The bill, which included the loveseat, taxes and a delivery fee. This amount was paid in full. No balance was owed as shown on the receipt. We had delivery set up for the following Saturday. Saturday came, and no loveseat was delivered. We tried to call the customer service number but it wasn't working so we called the store. We explained the problem and was told we owed an additional $49. And if we didn't pay it , our paid for furniture would not be delivered. We ended up paying the additional $49 , for what, we don't know. Having purchased from other AFW stores, I am surprised that the Tucson store would resort to such questionable business practices. I have turned the matter over to the Arizona Atty. General's office, consumer complaint division and am waiting for a resolution.

The best store for furniture shopping Dave was such great help . He was very friendly and knowledgeable.

Amazing prices, incredible selection, all levels of quality to fit the consumer's needs and pocketbook. My customer service attendant, Tyler Schultz, was completely familiar with the futon I had selected and even surprised me by demonstrating how it also manipulated into a lounge position. And I thought it only opened into a bed! The facility itself was so massive inside that I will call it The Temple of Furniture when I share my favorite new find with friends.

Regarding the new Marana store... Drove all the way there from Vail, which is fine. I went only for one item, but ended up purchasing several. Had a great 5 star experience with the salesman, Scott. He was nice, funny, helpful, knowledgeable, and there was no pressure, no rushing. And I wish I could say it ended as pleasantly as it began. If my rating were based solely on Scott, it would be a 5. If it were based solely on our leaving the store, it would be a 1 because zero stars aren't allowed. Per his suggestion, we got a flat to carry out our newly purchased art pieces because those don't go with the delivery order. As we're making our way to the exit, the older door greeter lady (I*think* he said her name was Sharon...??) came running over, shouting at me. Very rude and accusatory asking for a receipt. Which is fine, I obviously had it. But it didn't stop there. She then proceeded to accuse me of trying to steal all the art on the flat. Yes, using the word steal. Multiple times, including during and after showing her my receipt. My mood immediately soured during my interaction with her. I just spent over $1000 and if Scott hadn't been 5 stars, I would have immediately turned around and returned everything I just bought. I had my kids wait outside while I went back in to tell the CS people I didn't appreciate her accusations and she should be trained to simply ask for a receipt. Hopefully the delivery goes better than the exit. Guess I'll update my review then, if needed. Hope AFW reads these.

Great prices, service, and delivery.

From the minute we walked into American Furniture Warehouse the experience was so incredibly different from other furniture stores in town. Nobody followed me around like a car salesman, pressured me to buy or tried to add on a bunch of extra cost via added warranties etc. literally they just welcomed me in and said if you see something you want just get anybody in a red shirt to help you. We walked around and bumped into Fred he was a salesman but felt more like a friend. He showed us a few pointers to help our shopping experience and then walked away. We were not even really planning to buy but my wife found exactly what she wanted and the prices were so low probably the lowest in town. We decided to buy the 2 pieces a few hours later. Here is what was so great!!! I just texted Fred (the great salesman) he sent me a bill. I paid it and picked up the pieces a few days later. I did not even have to go back. We had went home, measured to see if it would all fit, thought about it for a few hours and made a nonpressured decision that we felt great about. We did not even have to drive back. I texted Fred for a few pictures and he sent them and texted him again the day of pick up and he texted me everything I needed to know. I have always hated furniture shopping in Tucson but now I look forward to going to American Warehouse Furniture if nothing else to see my new friend Fred! Oh yeah, when I picked up my furniture it took like 15 minutes and their guys loaded it and tied it down. (Picking up furniture at the other place in town was always a hassle and often took hours, plus they always seemed mad you were there) Thanks Fred and Thanks American Furniture Warehouse for have a much better model for sales and your customers. It seems they have brought back great customer care Plus your furniture comes with a year warranty at no additional cost. Way to go!!!

Tucson finally has a place to go for affordable furniture

If I could give them zero star, I would. Worse experience ever! I bought a little over $3,000 worth of furniture. I had many horrible experiences: 1. I missed the first delivery by 10 minutes even though the store policy stated that the delivery should wait up to 15 minutes. 2. When I finally got through to speak with customer service to re-schedule and pay for a new delivery ($144), the lady decided to cancel my entire order despite the scheduling system having issue. 3. I called again and spoke with another patient agent and finally got to schedule the needed delivery. But because my order was previously cancelled, I received the refund on the delivery. 4. Four days later, I realized the store refunded my initial amount but withheld $288, which is twice the delivery charge. They lied to me stating that delivery team came twice on the original delivery date. This was a clear lie because I only missed the original delivery by 5 minutes and stayed home all day. 5. I drove 45 minutes to go the store. The customer service manager accused me of having the furniture despite getting the refund. 6. The manager hesitantly told me she will refund the additional $144 charge on the first delivery. She didn't process the refund correctly and so I never received the fund after five days. 7. Five days later, I called corporate, I was told to wait another five days for the refund. I waited until yesterday. when I called the store, the agent I spoke with told me the latter person I spoke with earlier gave me a store credit without my consent. 8. The last customer service I talked to said I should get my refund this coming Wednesday. At this point, I don't believe anything I hear from this company. 9. If I don't get my money ($144) back, I think my last resort to get the law involved. WORSE COMPANY EVER!!!!!

I bought a couple of deco pillows last weekend to try them on my couch. No one told me that I could not return deco pillows when I bought them and that all sales were final on them. I brought them back today to do my return and it took over a half an hour to refund me $31. There was no one in the store, I was sent to 2 different desks, had to call customer service for approval on the stores phone and ended back at the place I started to do the refund. I had my receipt but I had to give them all of my personal information. It was the craziest process I have ever seen. Needless to say, I will not buy anything from AFW again as it’s a hassle to work with them after the sale. No one apologized that I was not told the policy when I bought them, just repeatedly what the correct policy is and why I can’t return them. I bought and loved my leather sofa and loveseat at AFW in 2015, but sadly the service is not the same now.

We went to purchase a new adjustable bed and had phenomenal service from Dennis. He took his time, explained everything and let us try every mattress we wanted to. He was patient and kind and also very knowledgable regarding AFW. Dennis is a valuable asset to your company! Thank you Dennis for such great customer servixe.

Absolutely Amazing, great prices for everyone. There are definitely different budgets for everyone and you can find it there.

Quality of furniture for price blows away my experience with Ashley and Sam Levitz. Easy to checkout, and no hassles over buying protection plans… because they don’t try to sell you one. Delivery was great! Only negative was that I inquired about a 90-day same as cash and ended up paying extra because they lease furniture. Now, I have to pay extra to pay early AND by the way, you do not want to pay the whole lease term because that is stupid ridiculous. Feel I was misled about 90-days same as cash by floor rep.

Only reason I’m giving 5 stars is because of the sales representative Kile Wahl, he did a great job and took his time to help and show us around without any pressure to make us buy. We purchase living room set, dining set, bedroom set and other things. A1 service from Kile wahl. I recommend him 100%

I having nothing good to say about American Furniture Warehouse. The staff was in capable to order the right configuration the first time even after explaining it to the sales associate multiple times. On top of all this confusion the costumer service was lacking in knowledge and communication. There was a disconnect from the physical store and customer service on knowing what products they had. American Furniture Warehouse never gets it right the first time but maybe the third time.

I love shopping at AFW because there is no pushy sells men, but the quality of the furniture is not good. I bought a recliner and already had to change it out because it made a popping noise when it rocked back and fourth. Now I have the new one and not even two weeks later I can hear the wood cracking when you rock back and fourth. I also purchased a bed and a frame for my daughter. On one of the railings the wood was not compacted right, and it look like the wood was faulty. Before installing the screws the wood was already cracked. I really wish this was not the case because I still need to buy a living room set and some more furniture but I will not be buying no more furniture from AFW feels like Im just throwing my money down the drain.

Highly recommend Phuong (Fong)!! She has amazing customer service skills and tons of patience. We’re remodeling our home and we were in the store for hours. She is so helpful and goes above and beyond! Ask for her when you arrive! We will be back because of her and will be recommending her to all our family and friends!

Robert was the most gracious and none pressuring salesman. Lol we were waiting to pick up something we had purchased and then Robert appeared. We ended up buying a sectional and 2 chairs. The pricing was amazing.

Great prices, super friendly and professional. We are very happy with our decision to buy from them.

Hands down the best place go get furniture! Wife and I recently re did our entire home with their help!

Wonderful shopping experience! Gilbert was very knowledgeable but not pushy. After sharing information he left us alone to decide. We purchased 4 pieces. Prices and selection can't be beat! Worth the trip from 20 miles away.

Very nice shopping experience for a sectional sofa. Our salesperson, Joshua, did not rush, or push us to buy. He was knowledgeable and courteous. The express checkout crew was also friendly and helpful. We picked up our sofa, the warehouse crew tied down our items for us properly. Love the sofa and yes it is very sturdy. Overall, I would refer others to the Marana store.

I purchased three rooms of furniture from American furniture. The quality of the furniture is terrible. I have my dining room table replace twice. They forgot to schedule me for a pickup and for a delivery. The Assembly of the furniture was poor quality. There were screws coming out of the wood, and scratches on the chairs. The table was peeling, which I thought it was a real butcher block table. Now it's taking them 2 weeks to refund my money back to me. Poor customer service, managers don't know what they're doing. And they're rude at the front desk. They use the excuse that the store just opened, and everybody's still learning. I think they should know what they're doing when they open up the store. I will never purchase another item from American furniture after seeing the quality of the furniture. Beware people!!!!!

Oh my stars!!! What an amazing place to shop top of the line furniture and SAVE $$$! Thank you Ms Phuong for all your help, knowledge & expertise!! We will be back! 🥰

Bought furniture a week ago ,waiting g for arrival to find out not all items were brought.Was told tomorrow ,not acceptable. Then items brought by 3,now by 6? Not a good way to keep repeat customers. Recent call to see about replacement item , Was told they don't put everything together ,not what is stated at store, They also don't care if you shop elsewhere

Whats not to love about this place? They have everything you need to furnish a home.. From bedroom suites, to sectionals, to artificial house plants. They have something for everyone! If its in stock, you can get it delivered in 2 or 3 days, or even pick it up yourself... Ive never seen anything like this.

I have dealt with AW and Gilbert for years. The store equals that, no pushy salesman, excellent choice. I had six lift chairs to choose from. The one I got is excellent. And Tucson was exceptional. Great gentleman, courteous, and hard-working.

Not the quality or service I will accept.

Great prices and no pushy sales people! I really like this store, we keep coming back. they have artwork, tabletop decor, couches, recliners, office furniture, mattresses and so much more! We had purchased Wayfair furniture for twice the price and found a similar table for 1/2 the price. They have fast shipping and delivery when it comes to assembly comes in boxes and they put it together right at your home. It's about $200 for delivery depending on the furniture pieces, but we spent close to $500 on shipping with Wayfair. Honest pricing! They have financing options as well. Can't wait to order more furniture!

They require your phone number and address to make a purchase. Ridiculous policy. Waste of time

We purchased pieces from the Glendale store in 2015, various items over the years, and most recently at the new Marana location. Every item has been well made and held up over time. Prices are reasonable. Service is always friendly. Delivery fees have increased, as expected, but are worth the cost. Delivery is as scheduled, courteous, and clean. I appreciate not having to move or assemble anything.

Great service, wonderful selection and very easy to work with. So happy to have them here. Sam levitz should be worried since they have way better prices And actually have stock

Environment and selection are perfect. No high pressure sales people.

Return process is a joke, don't even bother walking in that store.

Love this place! Prices are always wonderful and I can always find some amazing pieces of furniture. The service is great!

Cannot wait till this store opens. Tucson metro is in desperate need of another furniture store.

American Furniture Warehouse has been my favorite place to go for furniture for over 20 years. I lived in Colorado. If you have never been to one you’ll be pleasantly surprised. There are 3 in Phoenix metro if you want to check them out.

Great company.

Opening soon and should be an excellent furniture store. Sam Levitz should be worried,going to lose a lot of customers to AFW

Best place to buy furniture! I'm from Colorado and I've always purchased my furniture from them!