5/5/2021 8:53:49 PM
Quality furniture delivered within the projected window, by polite, friendly, professional AFW staff.
5/5/2021 7:17:13 PM
I would love to give American furniture warehouse A higher rating, love the furniture and they're huge selections. HOWEVER worst customer service ever they are very helpful when you there buying spending your money, but once you're purchase is complete it goes down the drain! We purchased new couches and a bed set for our kid, we were told since they were back ordered to expect 6 week to 10 week window perfect we understood with covid and everything we weren't going to get anything in a week or two (we purchased in the beginning of March) After that no call to tell us anything different I HAVE HAD to call and get updates and on top of that you're never giving any actual dates or info. First call I made was in early April was told oh by end of this month we'll have everything to you, April came and went nothing. Called on April 30th again to see if at least our couches were ready since they gave dates that said if anything couches might be in, was now told END OF MAY! On top of that when you tell them how upset and frustrated you are they give you attitude and say you need to talk to your sales person WOULDN'T THAT BE LOVELY, how do we even get ahold of them. Called again to verify the date i was give so we can plan our pick ups was now told oh we can't give any dates until everything is here ?????? Excuse me? This experience would be less frustrating if they would call and update their customers regularly!!!