Help Center - Delivery

Learn more about our Platinum Furniture Service™, costs, timeframes, process and more.

Delivery Costs

Why do you charge for delivery?

What does the delivery charge include?

How much are your delivery charges?

Delivery Timeframes

How soon can I get my furniture delivered?

What is your delivery window?

Can I choose a morning or afternoon window?

When will I know my delivery window?

Something came up and I can’t be home during my assigned window. Can I change my delivery window after I receive it?

I placed my order online but did not get an option to pick my delivery date. Why?

What if an item I purchased is on backorder? When will I get it?

Delivery Order Modifications

Can I add items to my order the day before delivery?

Delivery Process

What if an item is damaged when it is delivered?

Do you assemble knock down (KD) furniture?

Will your drivers move my existing furniture, electronics or cover my floors?

What if my furniture won’t fit through my door or are too big to get to where I intended to put them?

Can you haul away my old mattress?

Direct/Drop Ship Items

Why are some items labeled Free Shipping?

Can I change my shipping address for a Direct / Drop Ship item?

Tips For A Successful Delivery:

Watch this short video and see below for tips on having the best delivery experience possible. AFW Delivery Tips

You or someone over the age of 18 MUST be home to receive your delivery.
Have all rooms ready. Existing furniture must be moved and the pathway to the delivery area must be clear.
Remove all fragile and valuable objects from the delivery path.
Notify your salesperson of any special details such as apartment building number, security gates, elevator use or street access restrictions. Provide any special instructions for rural areas and mountain homes. Our truck may not be able to get close to your home.
Be sure to measure your room and your furniture! Measure doorways, ceiling heights, staircases and basement access. Some furniture will not fit down stairways or through door openings or around corners. Our drivers will not force items where it can’t go and risk injury or damaging your home. Our Space Planner is a great tool to start with.
Have pets is a secure place away from the delivery area.
If you are moving or closing on a new home, do not schedule your delivery until you have “keys in hand.”
Have driveways and sidewalks cleared in the event of recent snow.

We want your delivery to be a pleasurable experience. These tips will make your delivery go smoothly and flawlessly!