Store Hours
| Monday | 10:00 AMā10:00 PM |
|---|---|
| Tuesday | 10:00 AMā10:00 PM |
| Wednesday | 10:00 AMā10:00 PM |
| Thursday | 10:00 AMā10:00 PM |
| Friday | 10:00 AMā10:00 PM |
| Saturday | 10:00 AMā10:00 PM |
| Sunday | 10:00 AMā7:00 PM |
Store Location
About This Store
American Furniture Warehouse Colorado Springs, CO
Colorado Springs's American Furniture Warehouse is located on the west side of I-25 and east of N Chestnut St. Customers enjoy the largest selection of quality, stylish home furnishings and accessories at the lowest prices anywhere, anytime. What's more, AFW is known to have the largest selection of furniture under one roof in the United States - not just Colorado. American Furniture Warehouse keeps costs low, so customers enjoy not only unmatched quality, but also unbeatable savings on brand-name furniture. Stop by the Colorado Springs American Furniture Warehouse and browse our huge selection of Bedroom sets, Dining Room sets, Sofas, Home Office Furniture, Entertainment Centers and so much more. We are proud to offer the best shopping experience in Colorado.
Store Reviews
(100 reviews)
4/10/2025 9:41:54 PM
We just moved to Colorado Springs and already love this place! They have a great selection with amazing prices. We bought two recliners and they were delivered within 2 days. The delivery drivers were super fast and efficient. Highly recommend!
4/10/2025 8:50:36 AM
4/9/2025 11:53:16 PM
4/9/2025 4:38:59 PM
The guys were professional and friendly.
4/8/2025 4:55:05 AM
4/5/2025 10:43:04 PM
4/3/2025 4:45:20 AM
Lowes class furniture. I've returned because of low quality. You get what you pay for
4/3/2025 12:29:52 AM
Bad experience here. Delivery was an hour late, the two men who came to assemble the desk I had, left it in the box and did not assemble it. I had to schedule again for them to come out and do the assembly, and they were late again!.... Not the best quality product as well, some issues with assembly. 1 star. Avoid this place.
4/2/2025 5:29:18 PM
I didn't buy anything from them but had a really sour experience with their delivery driver. I live in an apt complex with narrow driveway. I was leaving to go to doctor's appointment and as I was walking to my car the American furniture warehouse truck was pulling in. Now they had not started unloading at this time. When he came in he stopped and blocked my car along with several other cars. I got out and asked if he could pull forward just a couple of inches so I can get out. I was met with the biggest attitude. He told me no he wasn't going to move and he was doing his job and I could wait until he was done with his delivery. If drivers are this rude for someone asking to move a few inches imagine what salesman are like? I waited for over 20 minutes and had to reschedule my doctor's appointment because I missed appointment. I will not be doing business with them
4/1/2025 6:38:29 PM
This place is always clean and has a great selection in store! The employees always check on you and make sure you're okay. And I always find the whole store itself clean. I find that they always take care of their customers.
3/31/2025 7:50:15 PM
I brought some furnitures from AFW in Colorado springs Co.. on the 3/15/25. It took a while but I received them today 4/2/2025. The delivery guys was so nice and professional they make sure that everything was up and ready.... thanks guys. I think the guys were from Denver who delivered my furnitures.
3/27/2025 10:30:21 PM
I purchased a love seat last Saturday. I told the salesman I needed it by this weekend or I wouldnāt buy it. He informed me it would be there on Monday or Tuesday and scheduled for delivery. I called today and was informed it was a two to three week wait. Now I donāt have a couch and was totally lied to for a sale. Not very happy with the whole deal.
3/27/2025 9:56:45 PM
It's always a great selection. Bought my first queen-size mattress. No one hassals you for a sale. Take your time and try before you buy.
3/26/2025 9:30:03 PM
Very pleased,Susan was a pleasure to work with and was very helpful, I was able to do whole process over the phone which was great.So easy and had all of my questions answered.Would definitely recommend,and thank you Susan for making the process easy!š
3/26/2025 1:44:27 AM
3/22/2025 7:39:15 PM
Sales were helpful and kind. Prices are good. Warehouse people just want to throw the furniture (which I just bought) roughly in with zero regard for damage to the your vehicle or new furniture. I would recommend recording the warehouse people load if picking up there. The individual ran the box on a dolly into my tailgate, knocked the tailgate up over the box and scratched the top of my paint, then proceeded to lift the heavy box up over till the tailgate dropped scraping along it and flopped the box which said fragile and had an arrow, but threw it over upside down very roughly into the truck and then walked away without saying anything.
3/20/2025 6:14:04 PM
I've spent a lot of money at this place but I won't be back after today. Went to use my AFW card for a $150 purchase. Was told I have to spend at least $300 to use their card. What?? What a retarded rule. Canceling my card and spending my money somewhere else.
3/20/2025 1:51:13 PM
Wonderful Experience! Madison was so helpful in our search for a new couch. She hepled up choose rhe right one and made the process easy and smooth. Setting up delivery was a breeze and our drivers were AMAZING! They went above and beyond to make sure they were careful while delivering the furniture. They were kind and thoughtful and set it up exactly how i wanted. Thanks guys! I would highly recommend!
3/19/2025 5:35:11 PM
Thereās need to be a -negative stars because this company is exploiting customers.
I paid for new furniture and full price and they delivered me USED COUCHES!
One of the Couch was ripped (not from delivery)and have someone pictures !
Completely disgusting and disappointing!
Go somewhere else !
3/18/2025 10:53:19 PM
Good place for furniture, have been shopping here for many years whenever we needed something new. Not had any issues from buying to picking up all goes well.
3/18/2025 6:57:45 PM
Super friendly staff , fast service, went Wednesday got my couches that Monday now had them 2 weeks and loving my couches I will for sure go back again for big furniture
3/17/2025 4:23:55 PM
Delivery team dropped our couch off the back of the truck. Replacement is on back order. First new couch in 15 years.
3/15/2025 8:34:11 PM
3/15/2025 7:55:05 PM
Great selection, staff is always helpful even if youāre just looking! Prices arenāt too bad
3/13/2025 12:12:55 AM
During a pretty big upstairs home remodel, I bought a leather sectional from AFW a year after the tragic death of my 40 year old wife. My soul needed it, because this house was just suffocating. Iāve never bought new living room furniture, just always got a hand me down from family or bought something off Facebook Marketplace ā¦ so for me, it was an investment. 2 years into having the couch, the āleatherā started to crack on one of the sections. Then within months, it started to peel off. I called AFW and asked what could be done. They said it was only a one year warranty and they couldnāt source a replacement for me to buy.
At the very least, they couldāve offered to get me covers ā¦ but I guess not.
Now every time I walk into the house, it feels like the couch is a stark reminder how my bride is no longer with me and itās all still so raw. Unbelievable. I bought a chair for my office that had problems, too.
Youād think that a guy who lost his wife in very tragic circumstances (she died alone at UC Hospital in Aurora after 21-days of forced isolation in May 2020 (not COVID)) and is fighting to ensure that every hospitalized or long term care patient has rights to at least one screened loved one per day with no time limits through state and federal legislation (we have legislation in 13 states with Colorado being the only āblueā state (neveraloneproject.org)) would get a little extra compassion, but I guess not.
Never go to AFW. Find another source.
3/12/2025 11:35:38 PM
My dealings with AFW have been a blessing for my new Apt. AFW in Co. Springs with the excellent help from sales lady Jenica helping through the process each time I order something. I will return.
3/12/2025 5:53:57 PM
Fun place to shop and find new furniture and lots of other things for your house
3/11/2025 1:06:26 AM
3/8/2025 7:42:38 PM
We were having a 5 star rating with the sales experience. This dropped to a 4 star review when the crew from Denver who made the initial delivery didn't upload their photos causing us to do their job for them when it came to dealing with Customer Service. All of this because their were missing components that were NOT delivered. Of course the delivery crew took the white tags that Customer Service is requiring of us, along with photos just to utilize OUR WARRANTY. After spending $15K on furniture I would NOT expect to be given the run around, especially when it was the delivery crew that didn't do their job right in the first place. How hard is it to schedule a service tech to come out to provide service for a warranty that you promise?
3/6/2025 3:52:52 AM
Omar help us find our wants . He answered all of our questions. Had patience when we weren't sure of our decision until the very end when we were ready to purchase .
3/6/2025 2:08:17 AM
Kittie helped us on the floor and she was awesomeā Only reason for two star review. Our childrenās bunk bed was delivered while we were at work, and accepted by my father. After the delivery guys put it together and left, my father noticed the top bunk flat bed was put together upside down leaving a metal rod along the middle of the bed. We decided to just take the top part off, flip it, and screw it back together, but the freaking screws were stripped. The kids other beds are already gone. Decided to go up to the store and see what can be done. Guy at customer service just hands us a card with a number to call. No apology, no āOh, man, that sucksā. Nothing. Just a number to call to have someone fix it in two days at the soonest. I like the furniture and I like the prices, and I like Kittie. But those damn delivery drivers/techs need to just do their damn job correctly.
3/3/2025 10:28:13 PM
Really happy with my purchase from American Furniture Warehouse. The whole process was smooth and easy. Bryce, Davion, and Nikon delivered my couch first thing in the morning. They did a great job and were were very nice.
2/24/2025 8:04:56 AM
2/22/2025 6:17:24 PM
Furniture is an okay value, product seems often low quality construction but OK for the price, just be cautious. SUPER DISAPPOINTED in the amount of Styrofoam used as packing material. Does the company not care that this all goes into landfills and (from what I understand) takes HUNDREDS OF YEARS to breakdown. Considering the volume they sell, this is horrible for our environment, something that typically is not recycled.
2/21/2025 12:16:28 AM
Friendly and helpful, thank you!
2/21/2025 12:09:58 AM
2/20/2025 6:55:43 PM
We've purchased a few pieces of furniture from American Furniture Warehouse and have experienced their sales and delivery multiple times.
The good:
1 - AFW has a big selection of furniture and most of it is competitively priced. Most furniture only comes in the color shown on the showroom floor, but if you ask sometimes they have additional colors.
2 - The salespeople are pretty chill. You don't get high pressure sales. Not sure how they compensate their sales people but no one seems to worry about commission.
3 - Delivery is pretty easy to set up and their delivery people are usually pretty good.
The not so good:
1 - Furniture quality, especially in the most modestly priced pieces, is a little dubious. If you buy a budget piece of furniture here you'll likely end up replacing it in a year. They offer better quality furniture too, but you'll pay more for it.
2 - After sales service can be hit and miss. If you need to change your delivery date, the automated system for AFW is terrible - I called more than a dozen times and just got stuck in a loop each time. I finally had to go to the store to get help. The in-store staff are great - but that meant an extra trip and more time.
3 - Delivery is pricey. The cost to deliver a single couch was $113 plus $11 to have it delivered on a Saturday. When you buy furniture, ask what the delivery cost is upfront so you can figure it into your price.
4 - The cult of personality around the owner of this chain is just weird. They have cutouts of the owner around the store and encourage you to take photos and post it to your socials. There are endless signs extolling his business skills and greatness. Did this dude go to North Korea and come back with some ideas from the Kim's?
Overall, AFW is a good furniture store in today's competitive furniture world. It offers a wide selection, no pressure sales, with some challenges when it comes to post sales service.
2/20/2025 5:39:18 PM
2/17/2025 11:37:34 PM
Devin was extremely helpful during the sales process thanks to him our living room looks amazing!
2/16/2025 9:39:00 PM
Devin was great, very knowledgeable and funny. Ask for him every time!
2/13/2025 11:14:39 PM
Cheap quality, terrible customer service. We bought 2 Ashley dressers a few months ago,they were pretty cheap, bad quality.
The main issue was the AFW customer service-ZERO customer service-when we bought them-they were promising that if something is wrong-will be taken care of.
A few months later-The drawers open and close completely different for each other,looks pretty bad.The technician saw all the defects and after 15 minutes got a call from representative called Hector that everything is normal with my furniture and they will not do anything.When they have to take your money-they promise everything,but when the problem exist-Sorry for the problem,but we dont cover any warranty on your items....
STAY AWAY from this company-terrible customer service, ZERO promised warranty !!!!!!
Thats not the way to get our money and not honor the warranty that is 1 year........
2/11/2025 3:19:44 PM
AFW is a fun place to shop for your furniture needs. They have just about everything you could need and a small food court to top it. Iāve purchased several sectional couches and entertainment centers from AFW throughout the years and they have some of the best prices and services around town.
2/10/2025 11:15:20 PM
2/8/2025 7:22:22 PM
I am very disappointed in American furniture Warehouse they had a policy up to a year that they would retu replace the couch if anything was wrong with it for a new one well there's a manufacturer defect in the back of the couch the wood is broken and there's a big piece of metal coming through couch otherwise is brand new because I take care of everything they will not replace it they are taking it to their warehouse which I'm really really pissed to repair it I won't have a couch for 7 to 10 days or longer girl was not very nice I think it's very very crappy that they're doing this they do not honor what they say
2/4/2025 2:55:11 PM
Had a great experience shopping here. I was able to walk around the entire store without being pressured into anything which is great and gave me time to think about what I wanted to do. This location has some of the best prices in Colorado Springs.
When I was ready and had some questions I approached Anthony Ireland and he quickly and efficiently looked up everything I had picked out, while also showing me a few other things that fit into my price range and size. He gave me plenty of time to decide and answered all my questions. He was very friendly and professional, listened to me and had a great sense of humor.
Massive selection at this location and the store has a lot of clearance items as well. Everything was organized in a fashion that made it easy to find similar items by what you are looking for.
2/2/2025 10:27:38 PM
Great service. Great product. Great prices!
2/2/2025 6:10:06 PM
I love this place! So much to choose from! Great quality! Very friendly staff! Easy to navigate! Prices are reasonable! The staff are willing and ready to help! A great place to get all your furniture and very nice furniture!
2/2/2025 2:00:09 AM
This is the 3rd time we have bought furniture from American Furniture and they have exceeded expectations every time. Carri our salesperson has been wonderful and has always pointed us in the right direction to make the best choice for our furniture needs. I highly recommend her and we will purchase again from her in the future.
1/27/2025 2:48:07 PM
We are planning a family move to Japan (military) and my dad recommended AFW. Our wonderful representative (I donāt remember her name, she was new so she had her supervisor ring up our ticket) Mari (Iām so sorry if thatās not right), helped us find what we need and not rushed us at all. Never pressured, and since she came from a military life, was able to guide on weight, etc. because of her kindness and guidance, we got this amazing sofa, our king bedroom set, our daughterās bedroom set, dressers for each room and a beautiful rug. What should have been stressful was calm and most of all, FUN!!! Please recognize her for her amazing efforts (and I am so sorry if her name is not correct). Her supervisor who assisted at the end was amazing too. :-)
1/25/2025 7:17:20 PM
Waited almost 2 months to get my furniture and they arrived stained now we have to wait more to get this fix very disappointed. You canāt find me because the order has my husbandās name. We did call but the point is it took forever and now we have to wait more.
1/25/2025 4:17:15 AM
I'm handicapped so when I came into the store I was approached by one of the sales girl and I'm gonna tell you it's one of best experiences I've ever had. She was so professional and experienced it felt like I hit the jack pot at Cripple Creek. She worked w me on picking out the right furniture and matching w a new 9Ć10 carpet. Thank you Carrie one of the best experiences I've ever had. Your the best.
1/25/2025 2:33:26 AM
Good enough to buy something for home.
1/24/2025 4:32:54 PM
Muy insastifecha, desepcionada pensĆ© que mi compra seria algo muy agradable pero no fue asĆ. Para empezar hice una compra de un juego de dos sofa a lo cual ellos me mandaron uno de un color y otro de otro color muy parecido pero notablemente no son iguales, un cojin tiene una pequeƱa rasgadura y por la repocision de ese cojin querian cobrarme 55 dĆ³lares. Por otro lado el sofa mas grande venia con grapas expuestas que si le pasas la mano te podias lastimar, pedazos de tela rotos y salidas, una parte del sofa esta torcido. No comprendo como ellos dicen al momento que haces la compra que los articulos tienen un aƱo de garantia y ya con la compra hecha no quieren resolver los daƱos, jamĆ”s volvere a comprar en esta tienda.
1/22/2025 12:39:13 PM
Love this furniture store, so much to choose from and great prices!
1/18/2025 2:52:39 AM
Absolutely awesome store. The biggest furniture store and the best prices on all the furniture.
1/16/2025 1:33:36 AM
It's sad that this is one of the few places to buy furniture. One boring couch, chair, dresser after another. All lookalikes... can't shop here anymore.
1/15/2025 11:18:49 PM
The phone line doesn't work it gets stuck in an endless loop, and the website doesn't show the Colorado Springs store as an option. I have been trying for 2 days now to get ahold of the Colorado Springs store with no success.
1/15/2025 9:31:35 PM
Terrible customer service these kids theses days are terrible. My generation built companies like this one and the people nowadays are destroying it. Do not recommend this place at all.
1/13/2025 1:28:32 AM
Purchased a sofa arrived with 2 pieces damaged and they were replaced in a week. 1 month after purchase the wood on one of back pieces cracked when I sat on it and the back leaned back, the store is saying it was misuse and they voided my warranty and refuse return/exchange and everything I rece8ved my sofa dec 8 2024, today jan 12, 2025, it breaks and they decide to void warranty this store sells junk and scams you out of the warranty and blames you for cheap wood. This is ridiculous a $1388 sofa purchased new in a store and it breaks in a month and they cancel my warranty? Insane, this company should be sued, i need my sofa repaired or accepted as a return this is unacceptable. I was a multi time purchaser as well. This is criminal.
1/12/2025 10:31:59 PM
This place was fantastic for furnishing our new apartment! GREAT selection, affordable products, and very helpful staff. Special thanks to Cari for her thorough explanations and help with interior decorating!
1/8/2025 1:02:18 AM
Recently visited the store and had the pleasure of meeting and working with Cari Claycomb. She was one of the nicest people I have ever met. Her knowledge of furniture was outstanding! She was the most outstanding sales associate I have ever had the privilege to have worked with. Thank you Cari!! Anyone looking for furniture I highly recommend requesting Cari. Keep up the good work š š š.
1/5/2025 4:52:16 PM
Salesman was very laid back and accommodating. There was a food selection of quality furniture and we were able to find exactly what we were looking for
1/5/2025 12:24:02 AM
Your $500 bed frame will break within the first few months. Youll contact about a warrnty and then theyll say not this department. Then warranty will say send pictures, then say send better pictures. Youll feel like a fool. Your $500 will feel like a waste. You think maybe i go somewhere better next time? But wait, i spent $500 on this bed frame, i thought that might indicate the quality of the product was higher? No. It just means the commission is better! Thanks! :) something about being wined and dinned first before that sort of action.
1/4/2025 4:55:29 PM
This is our first time purchasing from AFW and honestly we love it! WE LOVE IT! Mrs. Cari Claycomb was an amazing furnishing consultant! She had helped picked out an amazing rug that fits our house and literally took care of us. Making sure we got the best deals and making sure we got the best of the best. I Cannot recommend her enough! Photos for reference.
We got the reclining couch, rug and bed frame from AFW. We will be going back since we still need to furnish the rest of our home!
1/3/2025 11:20:32 PM
Janica is super knowledgeable and friendly. She helped us piece together exactly what we wanted. She also helped pick out a coffee table with storage that would match the couch and the entertainment center we currently have. Thank you very much Janica
1/3/2025 7:53:58 PM
Fast, Fair, and finished
12/31/2024 4:03:26 PM
Okay so say what you want about small local businesses or big box store stuff, no part in that argument. Only talking about the store itself. I went down there to pick up something that I thought was stocked because I was an idiot and didn't look thoroughly enough online, I didn't read. The manager Bobby made some exceptions for me and helped me get what I needed. Good Place and will go back. Better brand furniture for the same price as Amazon trash
12/26/2024 11:35:01 PM
We purchased a leather couch and loveseat and the color is rubbing off, this furniture was purchased in June of 2024. We contacted the customer service department, sent them pictures over and over only for them to respond with itās not a warranty item. Contracted management who referred me back to customer service who at this point were rude and advised it wasnāt a warranty item. They would not stand by there product. We will be buying from again.
12/23/2024 9:26:14 PM
12/22/2024 2:30:34 AM
12/20/2024 8:52:40 PM
Janica helped us find the perfect furniture for our home! She was incredibly helpful. Iād shop here again because of her!
12/16/2024 1:01:11 PM
AFW is amazing š! Thanks for being here for us. You guys are the best in the industry! Hands down!
12/15/2024 4:31:05 PM
12/12/2024 11:23:14 PM
āļø 1/5
I had a disappointing experience at American Furniture Warehouse. Upon entering the store, I noticed there were no sales representatives on the floor to assist me. After waiting for a significant amount of time, I requested a customer service rep, but the call I made was completely ignored.
I came ready to purchase a new couch, but the lack of attention and support led me to feel undervalued as a customer. Unfortunately, I will be taking my business elsewhere. It's a shame, as I truly wanted to make a purchase. It's a wonder that this business is still open with how they treat their customers.
12/9/2024 3:16:38 PM
Very good selection of merchandise, at extremely reasonable prices...sales people were a bit pushy. Bought a couch and a lamp, but when we got home, the lamp was broken, and I'm having a hard time getting them to refund and replace!
12/6/2024 7:23:41 PM
Very nice people and you can't beat the prices
12/6/2024 7:51:12 PM
Kittie is the most delightful person. She is very helpful and patient. She gives great suggestions and makes shopping at AFW a good experience. She deserves a raise!
12/5/2024 6:14:05 PM
Great service!
12/4/2024 2:44:51 AM
You get what you pay for. AFW is legit a company you should avoid. Recently purchased a dining table, marble coffee table. And marble end table. The dining table came with a broken leg. Which AFW replaced. The marble coffee table came with scratches. When I tried to point this out to Customer Service, they tried to tell me that the scratches was normal pattern. Since when are scratches normal pattern of marble? Yes, it is a natural stone and there will be texture and pattern variances, but not scratches. The matching end table also had a chip underneath on the wood part, but I was willing to let it go as it wasn't really noticeable. The customer service team takes forever to responded back and when they do, they are not helpful. The prices may be tempting, but avoid this company.
12/3/2024 7:11:28 PM
Not surprised. Poor customer service from sales staff. Management not interested in good business. Delivery is a joke. Prices are better online every time. What a waste of space. They would be doing all of us a favor to actually turn this into a warehouse and put the 50 lazy people who work here in the unemployment line and put their money into a better delivery vendor to actually try to make customers happy instead of waste their time.
Will not return. Plenty of competition that also sells cheap Ashley furniture.
12/3/2024 3:04:15 AM
Iāve bought all the furniture in my house from this storeā¦. This last cost me 600 dl for a broken chest, they ādid an investigationā and their conclusion was that It was my fault, I have cameras too at my houseā¦ I can also prove it wasnāt me. But now the people at the phone says thereās nothing else to doā¦ the last person I spoke to hung up on me while I was speaking. Family warehouse ? More like fraud warehouse ā¦ not ever buying here again, but will keep on calling for answers
12/1/2024 9:48:29 PM
11/30/2024 6:42:32 AM
This store is disorienting, packed, and way too much. However the deals are incredible! Delivery is a bit much but the selection can't be beat! Definitely check em out
11/28/2024 4:19:51 AM
11/27/2024 10:53:53 PM
Iāve been a loyal customer of American Furniture Warehouse for the past 6 months, and a big reason for that is the outstanding service Iāve received from Jeff Smith. He has helped me with my furniture purchases the past three times, and every experience has been fantastic. Jeff is knowledgeable, professional, and always goes the extra mile to make sure I find exactly what I need. He takes the time to listen, provides thoughtful recommendations, and never makes me feel rushed or pressured.
The quality and selection at American Furniture Warehouse are great, but itās the exceptional customer service from people like Jeff that keeps me coming back. If youāre shopping for furniture, I highly recommend asking for himāyou wonāt be disappointed. Thank you, Jeff, for making each experience such a pleasure!
11/27/2024 6:30:34 PM
Good prices. Excellent selection and very helpful staff. All you can ask for.
11/26/2024 11:28:53 PM
You know what you're getting AFW. There's great selection, really good pricing, and a low key approach by the salespeople. So many furntiure stores are staffed by commissioned salespeople, and they are like car dealers. Step inside and expect to be accosted!
But don't expect trend setting styles and superior quality. "You get what you pay for", and in furniture, sometimes pretty good has to do. We recently bought a recliner sectional, and it is very nice, but you can tell it simply won't hold up like our much costlier LazyBoy. It's a good place for kids furniture (they outgrow it quickly) and items that won't get heavy use. Still, we are regular customers due to the value. There's no question, Jake has done a good job of providing a lot of that!
11/26/2024 3:12:02 AM
I just wanted to take a moment to personally thank Katherine S. for her patience, professionalism, her assistance, and her willingness to go above and beyond to solve a problem we did not even know we had! We went in thinking that we knew what we wanted and even proceeded to purchase the couch we wanted over the phone. We discussed exactly what it was we wanted but we had a difficult time articulating that to Katherine. After we got off the phone, she walked over to the display of the couch we fell in love with and she immediately knew that we unintentionally made a mistake. She called us immediately and informed us of the mistake we unintentionally made. She called technical support to assist with fixing our order and helping adjust the payment since we had already placed a payment. The whole issue was resolved in less than 10 minutes. Her extra few minutes of care, customer service, and attention to detail saved us hours of stress and possibly money. She was very kind, warm, professional, and attentive and my wife and I could not have asked for a better sales representative. Thank you, Katherine! We will definitely seek you out for our future business transactions!
11/26/2024 2:41:30 AM
11/23/2024 10:38:20 PM
I went there and Bob helped me buy a new bedroom suit and kitchen table with two bar stools with backs. I received it delivery from American Furniture Warehouse and they put it all together and cleaned any mess. They were quick on time professional and very kind. Thank you American Furniture Warehouse. Bravo
11/22/2024 9:14:47 PM
We purchased an entire home worth of furniture from the COS, CO AFW store in order to furnish a short term rental in Georgia. Our sales rep, Shima Leahy, was extremely helpful from start to finish. She made great suggestions to help guide our decisions and was very communicative back and forth through the process, to include before and after delivery. Because this delivery was across the country, there were also several pieces that likely werenāt going to arrive in time to get on the semi truck that would transport them. Shima did a lot of coordinating with other AFW locations, as well as helped us buy a āfloor modelā of one piece, and ensured that all items we purchased made it onto the truck. On the other end (in Georgia), the drivers (Walt and Noah) were awesome. Super professional, helpful, respectful, and kind. They had a great attitude and did a great job and we canāt say enough good things about them as well. Great experience shopping at AFW - highly recommend!
11/21/2024 2:51:13 AM
We own a successful, home staging company and always use afw when we're in a pinch.
11/17/2024 9:36:45 PM
NO PETS ALLOWED!!!! Thanks but Iāll shop somewhere else!
11/12/2024 12:09:37 AM
Went in to look for furniture and received no help while in the store. After approaching the front desk to try and purchase a chair I was told they did not have it stocked at this location. Save your time and look elsewhere for furniture with another business that has inventory and cares about its customers.
11/11/2024 6:29:22 AM
Always good prices, and even find things I didn't know i needed!
11/9/2024 7:58:39 AM
We have been customers of American Furniture Warehouse for multiple purchases. This last transaction was fraudulent and a bait and switch. We purchased a Leather Coach and Recliner Chair, when delivered we noticed that the furniture was not what we had purchased on the showroom floor. The furniture sat up higher and leaned further back causing me not to be able to touch the floor when sitting and causing strain on my neck because the chair sat to far back at an angle.
We spoke with Customer Service and they said nothing changed with the manufacturer.
We went back to the store to make sure we didnāt make a mistake; the furniture was comfortable and exactly what we choose on the appearance . We studied closer and flipped over the furniture in the store . Low and behold we found out the problem, the manufacturer changed the underneath hardware and was completely different from what they had on the showroom vs what was delivered. The manager stated that we had to talk to Customer Service, we did so hoping to be able to get new furniture with the old components. I was treated horribly and felt like I did something wrong when it was out of my hangs. They tried to make it right by changing the hardware, it was the same exact pieces and did not change anything on comfort. So of course I called again, this is an inconvenience, not only a bait and switch.
The lady who took our call was rude and not helpful, she stated since it was within a timeframe that we would be charged to send it back and also loose monies on it for a restocking fee. This is a joke! Now we are stuck with furniture that is extremely uncomfortable. They lost our business and we will never shop there again.
11/7/2024 3:35:44 AM
I have been waiting MONTHS on a piece for my file cabinet. Every time Iāve called they kept sending the same piece which was the wrong piece like I had stated to them. So then a technician came to the house and he stated to me that piece is correct and then realized he was wrong. Why would I keep calling if the piece was correct??!! So the last time I called the woman said she was going to figure it out and get right back to me. NEVER CALLED BACK! Terrible customer service canāt even send me the right piece I need.
11/2/2024 6:48:49 PM
Best warehouse in COS, low prices and great deals. The team is amazing and polite. Thank you guys
11/2/2024 12:52:24 PM
Much better value than any other furniture shop in Colorado Springs. Shop here first and avoid any frustration! Great sales staff with no push whatsoever. We were extremely pleased with Robert (Bob) Kashner as our consultant/salesperson.
10/27/2024 3:38:40 AM
I have purchased from this company previously but in a different part of the state. This time around I needed to furnish a whole 3/2. Kurt was AMAZING. Not for one second did I feel pressured, even when I was struggling to pick a living room set. He heard me out, was honest, and didn't get upset when I took my time to make my choices. Even after the visit I thought about a few other things that I might need in the near future. Not only will I 100% choose this location, I will ensure that I work with Kurt again. I felt so valued and respected. To top it all off everything was SO affordable. 10 stars to Kurt!!!!
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